Driver Bellman

Driver/BellmanDepartment: TransportationExempt/Nonexempt: Non-Exempt (Hourly)Reports to: Front Office ManagerPRIMARY PURPOSEThe Driver/Bellman works closely with the Front Desk staff to provide a world-class first and last impression to guests when they arrive and depart the Ranch. By providing a warm welcome and sendoff to each guest the driver/bellman helps ensure that each guest experience meets the expectations set for Forbes Five-Star properties and members of Relais and Chateaux for the entirety of their stay. This role goes above and beyond just taking care of logistical needs assisting with any luggage transportation and miscellaneous requests by noting guest wishes hopes and dreams discussed on rides to and from the Ranch and reporting them to applicable departments to provide the highest level of anticipatory service. The care and attention of the driver/bellman are crucial to the success of the Ranch as they convey a critical message to the guests about the propertys commitment to service RESPONSIBILITIESStays up to date on Daily arrivals/departures in-house count and special guest extensive knowledge of all room types layout décor appointments and accurate and up-to-date knowledge of and effectively communicates all Ranch features services and amenities and the hours of operation of each parking facilities layout and greets arriving guests and bids farewell to departing guests with genuine guests into and out of their vehicles and with luggage and set up in communicates parking procedures to guests and offers to park vehicles for guests when an organized key management system to ensure security of all vehicles and all on-property driveways are kept clear and parks or idles vehicles safely and legally when off departmental telephone and radio within established timeline (e.g. 3 rings) using proper greeting and telephone phone requests for retrieving vehicles as specified keeping accurate and thorough record of completed guest vehicle keys from secured location and guest vehicles from parking facility following departmental vehicles to guests only upon proper authorization of claim tickets and positive guest verification. Opens vehicle doors assist guests into cars closes accurate and timely knowledge of local attractions and activities to recommend for guest guest complaints and ensures guest satisfaction escalating complex issues promptly to maintains cleanliness of all Ranch Ranch Core Values and provides impeccable service for guests. Upholds The Ranch at Rock Creek standards policies and driving record and valid current Drivers License required. (Subject to annual review)High School Diploma experience working in a Bellman capacity Service experience in the hospitality industry preferred ideally in a luxury multi-tasking and able to thrive in a fast-paced track record of reliability and and effective communication with guests and employees ensuring to provide legible written communication and to responsible safe and conscientious driving demonstrated customer service to flexible scheduling including evenings weekends and to prioritize organize and make good to ensure the security of vehicles and Ranch to perform assignments independently and with minimal to work cohesively with co-workers as part of a to stand walk and move continuously and regularly lift and move up to 50 job description is intended to convey information essential to understanding the scope of the position; it is not intended to be an exhaustive list of skills efforts duties responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.