Drhum Club Supervisor

At Loews Hotels at Universal Orlando our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible award-winning hotels located at Universal Orlando Resort.

Named one of Central Floridas Top Workplaces and one of Americas Best-in-State Employers by Forbes we are committed to our power of we culture.

Are you looking for a place where you can bring your authentic self to work every day andbe able to connect engage and delight

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting challenging fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you just as we care for others.

Who We Are: Founded in 1960 Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; youll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office every rolefrom Guest Services to Finance Culinary to IToffers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race color religion sex sexual orientation gender identity national origin veteran or disability status that makes you you is a daily focus for us.

About Loews Sapphire Falls Resort

Join the team at our Caribbean-inspired paradise that creates an island escape in a tropical oasis.

What Were Looking For:

A hands-on and service-driven Supervisor of Pool Services who ensures our pool areas deliver a safe clean and relaxing experience for every guest. Youll support the Manager in overseeing daily operations lead by example and guide a team dedicated to maintaining pristine facilities and providing exceptional service.

Who You Are:

• Hospitality Enthusiast: You take pride in creating memorable guest moments

• Safety Advocate: You prioritize health and safety ensuring compliance with all regulations

• Operational Supporter: You assist with scheduling staffing and resource management

• Guest Experience Champion: You anticipate needs and resolve issues promptly and professionally

• Team Mentor: You foster a positive inclusive and high-performing work environment

• Veterans and military spouses are encouraged to apply

What Youll Do:

• Assist in daily operations of pools hot tubs and surrounding areas

• Monitor water quality and report any issues to management

• Maintain cleanliness and readiness of pool decks furniture and amenities

• Greet guests warmly and assist with poolside requests

• Respond promptly to guest concerns and escalate when necessary

• Promote poolside offerings and seasonal activities

• Supervise pool attendants and lifeguards during shifts

• Provide on-the-job guidance and reinforce safety and service standards

• Assist with scheduling and timekeeping as directed by the Manager

• Enforce pool rules and monitor guest activity to ensure safety

• Maintain certifications and ensure team compliance with local health regulations

• Support emergency response protocols when needed

Other Responsibilities

• Regular attendance in conformance with standards

• May be required to work varying schedules to reflect business needs

• Required to attend all mandatory training sessions and meetings

• Perform other duties as assigned

• Regularly lift up to 45 pounds bend crouch kneel push pull and walk

• Stand for extended periods during shifts

Your Qualifications Include:

• Food and Beverage Restaurant Experience is required

• One to two years of lead or supervisor restaurant experience preferred.

• Liquor and beverage knowledge preferred.

• Knowledge of Microsoft Office preferred.

• Proven experience working in high-volume Food and Beverage operations preferred.

• Strong organizational skills.

• Excellent guest service skills.

• Ability to communicate effectively in English verbally and written with team members leaders and guests required.

• Must be able to work a flexible schedule nights weekends and holidays as required.

Who Youll Supervise:

• Pool Attendants

• Lifeguards