DoW Skillbridge Field Service Representative
Job Location:
Alexandria, VA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Position Title: DoW Skill bridge Field Service Representative
Location: Alexandria VA
Clearance Requirement: Secret clearance is required
Employment Type: Skill bridge Internship
Research Innovations Inc. (RII) is breaking through the big slow status quo with transformative technology that fundamentally improves the world. We build advanced software solutions for government and military missions applying agile development and user-centered design to solve complex mission-critical problems.
We are looking for a Skill Bridge Intern to learn the Field Service Representative position with our Electronic Warfare/Signals Intelligence line of business. This role requires a candidate to be approved for Skillbridge or Career Skills internship programs through their respective branch of the military.
- Work with members of the Engineering and Operations organization to install configure and maintain deployed instances of software by:
- Working with user organizations and operational units to develop test and formalize Standard Operating Procedures (SOP) Concept of Operations (CONOPS) and TTPs that enable the user to make effective use of the prototype solution.
- Observing delivered virtual classroom and hands-on field training and associated supplemental materials in support of the above mentioned products.
- Developing use cases for electronic support technology and working with customers to understand desired endstate and develop courses of action to arrive at a solution balancing existing capabilities with planned and proposed technical requirements.
- Provide system maintenance and administrative functions including system configuration and modifications participating in agile development process workflow analysis and software test and evaluation.
- Providing technical subject matter expertise and field support services in support of soldier exercises and DevOps engagements
- Install operate and maintain system components as required to meet the mission requirements during test events and demonstrations
- Provide guidance assistance over-the-shoulder (OTS) system maintenance operations and configuration training
- Develop and document maintenance support troubleshooting diagnosis fault isolation adjustment repair and removal & replacement procedures as required
- Observe and work with Army units to understand their network systems and processes; use that understanding to improve software design and TTPs
Possess a working knowledge in performing analysis of systems operation especially as related to multi-domain operations electronic warfare and signals intelligence wave propagation radar fundamentals and antenna theory.
Knowledge of and experience in training operators in disciplines traditionally deemed to be advanced or difficult topics in an approachable and easy to understand manner.
Worked in a cross-functional environment to manage stakeholder equities and achieve value-add outcomes through innovative technical solutions.
Working knowledge in installing configuring repairing and troubleshooting software and systems.
Familiar with basic Networking IP routing switching and multicast routing
Familiar with client and server software interaction including web-based application infrastructure and integration
Possess exceptional oral and written communications skills and ability to work independently with minimal direction; self-motivated and results-focused
Served in the military as an NCO Warrant or junior Commissioned Officer.
Experience developing Tactics Techniques and Procedures Standard Operating Procedures or other process documents
Supported operational exercises reinforcing user training and improving proficiency through guidance and developed TTPs
Integration of electronic warfare / signals intelligence value and practice from the tactical level up through the operational and strategic level.
Experience with interoperability support on various Mission Command systems
Experience working at an Army tactical unit in the G6/S6 G2/S2 G3/S3 or Electronics Warfare Officers (EWO/CEWO) roles
Strong understanding of C4I Information Operations or related areas
Familiarity with planning defensive spectrum management and/or offensive operations on Electro-Magnetic Spectrum (EMS) (e.g. EWPMT)
Required Experience:
Unclear Seniority
About Company
Research Innovations Inc (RII) co-creates RIIdiculously Awesome solutions that make the world safer. We support critical defense, intelligence, and cyber customers with transformative JADC2 technology solutions.
