DOSO Front Desk Assistant

Wayne State University is searching for an experienced DOSO Front Desk Assistant at its Detroit campus location.

Wayne State is a premier public urban research university located in the heart of Detroit Michigan where students from all backgrounds are offered a rich high-quality education. Our deep-rooted commitment to excellence collaboration integrity diversity and inclusion creates exceptional educational opportunities which prepare students for success in a global society.

General Purpose:

Support the Dean of Students Office by managing front deskoperations assisting students faculty and staff and maintaining a welcomingand organized office environment. This role also includes overseeing theMakerspace ensuring safety and positive interactions of guests and cleanlinessof the space. This position requires excellent customer service skillsattention to detail and the ability to multitask in a fast-paced environment.

Specific Duties:

• Greet and assist students faculty staff and visitors both in person and over the phone in a courteous and professional manner.
• Answer phone calls take messages and transfer calls to the appropriate staff members or departments.
• Provide information and assistance to students regarding office services campus resources and university policies and procedures.
• Process incoming and outgoing mail packages and deliveries.
• Distribute packages to Registered Student Organizations (RSOs) upon delivery.
• Maintain cleanliness and organization of the Dean of Students Office front desk area and lobby.
• Assist with special projects and events as assigned by the Warrior Life Coordinator.
• Handle ticket sales and the distribution of blue/green books and Scantrons.
• Oversee the pick-up process for the Warrior Rewards program.
• Maintain confidentiality of sensitive information in accordance with university policies.
• Arrive to shifts on time in appropriate attire.
• Maintain open communication with the Warrior Life Coordinator regarding work-related issues.
• Make necessary arrangements to attend all mandatory training sessions.
• Serve as a positive role model for other students by complying with and supporting University policies and procedures.
• Act as a role model of inclusion by providing equitable treatment and customer service to all guests.
• Possess strong communication teamwork and interpersonal skills.
• Ability to multitask and prioritize tasks effectively.
• Seek answers to questions that are not known through research materials or by asking professional staff members.
• Proficiency in Microsoft Office Suite (Word Excel Teams Teams Shifts Outlook).

Education:

High school diploma or equivalent combination of education and/or experience required; previous relevant experience is desirable. Bachelors degree preferred.

Generic Division

H9208

• Temporary Employee
• Job type: Full Time
• Job category: Staff/Administrative

• Compensation type: Hourly Wage
• Hourly rate:
• Salary minimum:
• Salary hire maximum:

Normal working conditions.

• Number of openings: 1
• Reposted position: No
• Reposted reason: None (New Requisition)
• Prior posting/requisition number:

University policy requires certain persons who are offered employment to undergo a background check including a criminal history check before starting work. If you are offered employment the university will inform you if a background check is required.

Required Experience:

Junior IC