Dolby Careers Billing Operations Manager

Join the leader in entertainment innovation and help us design the future. At Dolby science meets art and high tech means more than computer code. As a member of the Dolby team youll see and hear the results of your work everywhere from movie theaters to smartphones. We continue to revolutionize how people create deliver and enjoy entertainment worldwide. To do that we need the absolute best talent. Were big enough to give you all the resources you need and small enough so you can make a real difference and earn recognition for your work. We offer a collegial culture challenging projects and excellent compensation and benefitsnot to mention a Flex Work approach that is truly flexible to support where when and how you do your best work.

The Dolby Cloud Solutions organization builds technologies and innovations that easily integrate into service providers infrastructure to make content experiences more effective meaningful and engaging for consumers.

As the Billing Operations Manager for Dolby Cloud Services you will lead the strategy execution and continuous improvement of billing operations for Dolbys cloud-based SaaS offerings. You will oversee end-to-end billing processes optimize platforms such as Zuora and drive initiatives that improve operational efficiency revenue accuracy system interoperability and the customer experience. This is a hands-on leadership role requiring a balance of strategic thinking and operational execution. The ideal candidate is equally comfortable leading cross-functional teams leveraging modern data and agentic AI solutions solving complex billing challenges and rolling up their sleeves to deliver results.

Key Responsibilities:

Develop a Billing Strategy for Cloud Services

• Define and execute a scalable billing operations strategy aligned with Dolby Cloud Services growth objectives.
• Balance long-term strategic planning with direct operational involvement to ensure billing processes systems and controls effectively support new subscription models pricing structures customer requirements and global expansion.

Optimize Billing Systems Automation and Processes

• Lead and actively participate in the enhancement of Zuora and integrated business systems.
• Design test and implement process improvements automation solutions AI-driven workflows and system integrations that improve operational efficiency billing accuracy scalability and visibility across the order-to-cash lifecycle.

Revenue Operations Leadership

• Partner with Finance Legal Sales Product and Engineering teams to develop scalable revenue operations policies and processes.
• Personally support complex billing scenarios contract interpretation pricing model implementation and operational execution to ensure accurate revenue recognition and efficient order-to-cash operations.

Drive Strategic Initiatives and Business Transformation

• Lead strategic initiatives from concept through implementation including requirements gathering process design testing deployment change management and operational support.
• Drive innovation through automation AI-enabled solutions system interoperability and scalable business processes that support the growth of Dolby Cloud Services.

Operational Execution and Issue Resolution

• Serve as the primary escalation point for complex billing operational and customer-impacting issues driving timely resolution root-cause analysis and continuous improvements that enhance customer satisfaction retention and operational effectiveness.
• Lead cross-functional problem solving data reconciliation system troubleshooting and process remediation efforts to ensure timely resolution while implementing long-term corrective actions and process improvements.

AI Automation and Systems Innovation

• Evaluate implement and optimize AI-powered tools intelligent automation and agentic solutions that improve efficiency decision-making system interoperability and operational scalability.
• Partner with business and technical teams to modernize the billing ecosystem and enable data-driven operations.

Ensure Compliance and Risk Mitigation

• Oversee SOX compliance and ensure billing and revenue processes adhere to internal controls audit requirements and regulatory standards.
• Partner with Legal and Finance to mitigate financial risk support audit activities and address complex customer and revenue-related issues.

Team Leadership and Development

• Build a high-performing billing operations team while serving as a hands-on leader and player-coach.
• Lead by example through direct involvement in critical initiatives operational escalations system enhancements AI transformation efforts and process improvement activities.

Qualifications:

Strategic and Operational Leadership

• 3 years of experience in managing the day-to-day operations of Zuora billing system revenue operations and order-to-cash functions including at least 1 year in a leadership role within a SaaS subscription-based or cloud services environment.

Billing and Revenue Operations Expertise

• Deep expertise in subscription and recurring revenue business models including usage-based consumption-based tiered and hybrid pricing structures.

Billing Systems and Process Optimization

• Experience with enterprise billing and revenue platforms such as Zuora including system configuration process design automation troubleshooting and operational optimization.

SaaS and Cloud Business Knowledge

• Strong understanding of SaaS and cloud services business models revenue recognition principles customer lifecycle management and the operational complexities associated with global subscription businesses.
• Demonstrated ability to analyze complex billing usage revenue and operational data to identify root causes resolve issues improve business performance and support strategic decision-making.

AI Automation and Systems Innovation

• Experience identifying implementing or leveraging AI-enabled solutions intelligent automation workflow technologies or agentic systems to improve operational efficiency decision-making scalability and customer outcomes.
• Strong interest in applying emerging technologies to modernize business operations.

Technical Acumen

• Experience working with enterprise business systems such as Zuora Salesforce Tableau and Slack.
• Ability to partner effectively with technical teams to support integrations system enhancements automation initiatives and data-driven operations.

Cross-Functional Leadership and Influence

• Proven ability to lead and influence cross-functional initiatives involving Finance Sales Legal Product Engineering IT and Customer Success teams.
• Strong communication and stakeholder management skills with the ability to align diverse groups around shared business objectives.

Key Competencies:

Strategic Leadership and Business Acumen

• Ability to develop and execute operational strategies that align with business objectives while balancing short-term execution with long-term scalability and growth.

Ownership and Accountability

• Demonstrated ability to lead as a player-coach by actively engaging in operational problem-solving process optimization system enhancements and issue resolution while developing and mentoring teams.Strong sense of ownership with a bias for action and results. Comfortable operating both strategically and tactically taking accountability for outcomes and driving initiatives through completion.

Customer Centric Operational Excellence

• • Commitment to delivering a seamless customer experience through accurate billing proactive issue resolution operational reliability and continuous process improvemen

Data Driven Decision Making

• • Exceptional analytical skills with the ability to translate complex operational financial and usage data into actionable insights business recommendations and measurable improvements.
  • Proven ability to identify root causes navigate ambiguity and implement practical solutions that improve operational performance scalability and customer experience.

Systems Thinking and Technical Agility

• • Ability to understand optimize and improve interconnected business systems processes and data flows across Zuora SalesForce and analytical systems.
  • Strong aptitude for identifying and leveraging AI intelligent automation and emerging technologies to improve operational efficiency scalability decision-making and customer outcomes.

Cross-Functional Collaboration and Influence

• • Ability to build strong partnerships across Finance Sales Product Engineering Legal IT and Customer Success to drive alignment remove obstacles and achieve business objectives.
  • Strong project and program management skills with the ability to lead cross-functional initiatives from concept through implementation managing competing priorities and organizational change effectively.

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The Atlanta Area base salary range for this full-time position is $109700 - 150600which can vary if outside this locationplus bonus benefits and some roles may also include equity. Our salary ranges are determined by role level and location. Within the range individual pay is determined by work location and additional factors including job-related skills competencies experience market demands internal parity and relevant education or training. Your recruiter can share more about the specific salary range and perks and benefits for your location during the hiring process.

Dolby will consider qualified applicants with criminal histories in a manner consistent with the requirements of San Francisco Police Code Article 49 and Administrative Code Article 12

Equal Employment Opportunity:
Dolby is proud to be an equal opportunity employer. Our success depends on the combined skills and talents of all our employees. We are committed to making employment decisions without regard to race religious creed color age sex sexual orientation gender identity national origin religion marital status family status medical condition disability military service pregnancy childbirth and related medical conditions or any other classification protected by federal state and local laws and ordinances.