DMV Program Coordinator I

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Coordinator I (S)

Position Number

Grade

NC08

About Us

Its the mission of the NC Department of Transportation to connect people products and places safely and efficiently with customer focus accountability and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

This is an anticipated vacancy.

The primary purpose of this position is to provide exceptional customer service at the Raleigh Central Services Office by assisting customers with the registration of vehicles in the State of North Carolina. This position requires strong technical administrative and customer service skills as well as extensive knowledge of the North Carolina General Statutes policies and procedures governing the issuance of North Carolina titles and other official credentials.

Key Responsibilities

Assist customers with vehicle registrations title transactions and the issuance of other North Carolina credentials.
Apply and interpret applicable North Carolina General Statutes policies and procedures related to motor vehicle titles and registrations.
Issue official special and personalized license plates in accordance with established requirements.
Process requests for crash reports and provide customers with access to driving and vehicle registration records while adhering to applicable Federal Privacy Act requirements and confidentiality guidelines.
Accept and process payments for driver license penalties fees and other applicable transactions.
Provide accurate courteous and professional service to customers while ensuring transactions are completed efficiently and in compliance with applicable laws policies and procedures.
Perform other duties and responsibilities assigned by the manager to support the effective and efficient operation of the unit.
The program area for this position includes one or more of the following: working knowledge of DMV general statutes policies and procedures and/or working knowledge of vehicle registration procedures.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC08 $39244 - $68679

Management prefers applicants with the following:

• Experience with a personal computer and mainframe database.
• Experience using a calculator workstation laser printer fax machine & copier.
• Experience recording compiling summarizing & analyzing data.
• Experience examining titles reviewing information to determine compliance with applicable laws rules or regulations to resolve a complex or special processing matter.
• Experience explaining & interpreting policies regulations & programs; and balancing a cash drawer.

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelors degree from an appropriately accredited institution; or an equivalent combination of training and experience.

In accordance with the Governors Executive Order 303 our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Sharon Ashe

Email: