Distribution Supervisor

Tasks and Duties 

This section lists job-specific tasks and duties such as the ones listed below that are completed on a regular basis by the employee. This list may be edited to the specific job role.   

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence 

• Monitor workboards to ensure internal KPIs are met e.g. timely data entry 

• Build and maintain strong relationships with customers.  

• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM 

• Monitor invoicing and BNP report where needed 

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations  

• Be a guide for the team - mentor agents lead agents and ensure that positive attitude is maintained within the team 

• Promote productivity tools within the team (e.g. using workboard invoice processing expo) 

• Be continuously open and positive to implementing new system changes and enhancements with the team 

• Oversee and ensure compliance with Expeditors Operational Process Standards 

• Audits all new accounts and follow up on responsibilities of agents to ensure that customer needs have been met.  

Support the manager and or the sales department where needed:  

• Makes introductory contact with new accounts and maintain effective relationships with existing accounts. 

• Addresses the more complex and non-routine customer issues and requests. 

• Coordinates new accounts gathering all necessary information and assigning accounts to agents 

• Audits all new account and follows up on responsibilities of the CSRs to ensure that customer needs have been met 

• Help develop and recommend the annual departmental operating budget making said budget consistent with the desired customer service levels and necessary equipment upgrades 

• Interacts with credit and collections personnel regarding payment problems 

• Performs and supervises department accounting functions (i.e. Accts. Payable Accts. Receivable Customer Invoicing domestic freight rating etc.) 

Qualifications :

This section lists desired job skills and qualifications for the job and may be edited to the specific job role.  

• 4 years of industry specific knowledge 

• Inventory management and accounting knowledge  

• Self-reflecting and open to feedback 

• Initiative and ability to work in autonomy 

• Proven leadership attitude and background 

• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results. 

• Conflict resolution 

• Listening skills 

• Providing feedback 

• Teamwork 

• Building team environment 

• Coaching for development 

• Customer focus 

• Managing meetings 

• Problem solving 

• Process improvement 

• Time management   

• Software proficiency skills (e.g. MS Excel Formulas and Pivot Tables MS Word) 

• English language proficiency 

• Global Logistics Industry knowledge 

Additional Information :

Expeditors offers excellent benefits:

• Paid Vacation Holiday Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• Employee Referral Program Bonus

Remote Work :

No

Employment Type :

Full-time