Dispatcher-Router

Stericycle is now part of WM.To learn more about WMs acquisition of StericycleCLICKHEREto read the press release.

Pay Rate:$28.50 per hour. Paid weekly.
Shift:Monday-Friday 9:00 AM to 5:30 PM

What is the value of a WM jobThe value of a WM job ismore than a paycheck.Its a way to create opportunities for you and your family.
We Are Stable:Our WM team is home every day and our team membersperform essential and meaningful work.
We Are Committed to Growth:Annual Education Assistance Benefit available for team members.
We Are Investing in You:Amazing Medical Dental & Vision 401K with match discounted stock options dependent day care and more!
Who are we #WeAreWM

Ready to roll with us Click Apply to join the WM (formerly Waste Management) team today

I. Job Summary

Under immediate direction the Dispatcher provides timely response of customer inquiries up to and including pick-ups schedules product orders etc. and all other aspects of a customers needs. Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.


II. Essential Duties and Responsibilities

• Assist Customer Service with customer requests (SFDC cases) route changes rescheduling for pickups/missed stops.
• Provides highest level of customer service to all customers in line with Customer 1st objectives.
• Monitor process and escalate SFDC cases to supervisor.
• Assist walk-in customers.
• Assist drivers with problems/issues as issues arise (during the day or at the end of the route).
• Reviews drivers paperwork and files paperwork.
• Review and updates routes new customers based on daily communication reroutes existing customers as required.
• Ensures that routes are balanced daily.
• Assists Trans Supervisor/Manager as needed/directed.
• Update SAP data / notes.
• Communicate performance standards and objectives.
• Keep staff informed of current problems changes and new developments in the department and company by conducting professional organized and participative meetings.
• Always maintains a safe and compliant workplace.
• In the absence of a manager/supervisor monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement when necessary to prevent accidents or injuries.
• Perform other duties and responsibilities as assigned.

III. Qualifications

A. Required Qualifications

• High School Diploma or equivalent.
• 2 years experience preferably in Transportation Logistics Routing and Customer Service.

B. Preferred Qualifications

• Proficiency in Microsoft Office Suite (Outlook Word Excel PowerPoint and Teams).
• Drivers License.

IV. Physical Requirements

Listed below are key points regarding physical demands physical and occupational risks and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Office: This job primarily operates in a professional office environment and routinely requires the use of standard office equipment such as computers phones copy machines etc.

Pay: The expected base pay rate for this office/on-site position is $28.50 per hour. This rate represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidates relevant experience education training certifications qualifications and work location.

V. Benefits

At WM each eligible employee receives a competitive total compensation package including Medical Dental Vision Life Insurance and Short-Term Disability. As well as a Stock Purchase Plan Company match on 401K and more! Our employees also receive Paid Vacation Holidays and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for please click Apply.