Dispatcher Regional

The Dispatcher - Regional supports daytoday freight coordination across local regional and national OTR and linehaul operations by scheduling assigning and tracking shipments. They are responsible for dispatching and supporting both company-employed drivers and independent contractor drivers ensuring accurate data entry shipment visibility and consistent communication. They monitor freight movement across multiple route types proactively communicating updates and escalating service issues when needed. They play a critical role in maintaining ontime freight movement regulatory compliance and a high level of driver and customer service.

Compensation: $20.00- $23.00 per hour

Available Schedule: Every other Wednesday - Sunday 6 AM - 6:15 PM

Responsibilities

• Perform routine coordination scheduling and dispatching of customer freight across local regional OTR and linehaul routes using established processes and systems
• Dispatch and support both company-employed drivers and independent contractor drivers in accordance with operational guidelines
• Serve as a primary point of contact for driver communications via phone in-cab technology (e.g. Qualcomm) and email
• Relay load instructions routing details and service updates to drivers and document interactions in internal systems
• Monitor shipment status driver progress and appointment times to support on-time pickup and delivery performance
• Track and maintain accurate records related to driver hours availability utilization and performance
• Identify service disruptions delays or compliance concerns and escalate issues to leadership per SOPs
• Provide routine customer updates and shipment status information based on defined service expectations
• Coordinate with customer service operations and sales teams to communicate shipment status and assist with issue resolution
• Support OTR and long-haul freight movement by monitoring multi-day shipments and handoffs between regions or shifts
• Assist with onboarding and support of new drivers by providing system navigation guidance and basic process instruction
• Perform data entry documentation review and administrative tasks to support fleet and dispatch operations
• Follow all department standard operating procedures (SOPs) safety guidelines and regulatory requirements
• All other duties as assigned to meet evolving business needs.

Qualifications

• Education: High School Diploma or GED equivalent required.
• Strong customer service communication and organizational skills
• Ability to follow established processes and manage multiple priorities in a fast-paced dispatch environment
• Basic problem-solving skills with sound judgment and willingness to escalate issues appropriately
• Comfort using dispatch TMS or fleet management systems; AS400 experience a plus
• Prior transportation logistics or dispatch experience preferred
• Demonstrated reliability professionalism and commitment to attendance and schedule requirements
• Demonstrated discretion and confidentiality in handling and protecting sensitive information
• Technical: Proficient with common office technologies including Windows PCs Microsoft O365 (Outlook Word Excel PowerPoint etc.) and web conferencing (Teams Zoom Webex etc.)
• Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting) with travel for related meetings/events.