Dispatcher Public Safety
Job Location:
Lake Forest, CA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Lake Forest College seeks a customer-focused and detail-oriented Public Safety Dispatcher for the night shift. The Dispatcher serves as the central communications hub for Lake Forest Colleges Department of Public Safety. This position is responsible for receiving prioritizing and dispatching calls for service monitoring alarms and initiating emergency notifications. Dispatchers ensure timely accurate and professional communication between officers campus partners and external emergency responders to maintain a safe and secure campus environment.
Key Responsibilities
- Call Handling & Dispatching: Receive emergency and non-emergency calls; prioritize and dispatch Public Safety Officers and other responders.
- Alarm Monitoring: Monitor intrusion fire panic CCTV and other safety systems; initiate appropriate response protocols.
- Emergency Coordination: Maintain communication with officers in the field; coordinate with local police fire and EMS when required.
- Information Management: Accurately document calls incidents and actions in the departments records of management and dispatch systems.
- Campus Support: Provide directions information and assistance to students staff faculty and visitors.
- Radio Operations: Operate two-way radios and communication systems with clear professional etiquette.
- Confidentiality: Handle sensitive information with discretion and professionalism.
- Perform other administrative duties such as preparing reports as assigned.
Working Conditions
- Must be available for day evening overnight weekend and holiday shifts to support 24/7 operations.
- Work is primarily indoors at a communications center; requires prolonged sitting computer use and focused attention.
Key Skills & Competencies
- Communication: Clear calm and professional verbal and written communication.
- Multitasking: Ability to manage multiple calls radio traffic and computer systems simultaneously.
- Decision-Making: Assess situations quickly and prioritize responses under pressure.
- Attention to Detail: Accurate data entry and documentation.
- Customer Service: Courteous and supportive interaction with the campus community.
Requirements
- Education: High school diploma or equivalent work experience; Associates degree preferred.
- Experience: Prior dispatch communications or coordination experience preferred.
- Technical Skills: Proficiency with computer systems records management software Microsoft Office Suite and multi-line phone systems.
- Availability: Ability to work rotating shifts and provide coverage as needed.
- Other key qualities: reliabilitystrong teamorientation ability to work under pressure and commitment to campus safety and service.
Physical Requirements
- Ability to remain seated for extended periods.
- Frequent use of hands for keyboarding and phone/radio operation.
- Visual and auditory acuity sufficient to monitor screens alarms and radio traffic.
Compensation & Benefits
- Hourly rate: $18.50 - $20.00/hour (40 hour/week schedule)
- Benefits: you are interested in learning more about employment at Lake Forest College please visit Working at Lake Forest Lake Forest College.
About Company
Located 30 miles north of Chicago, Lake Forest College offers students a world-class education and the skills they need for success after college.
