Dispatcher On-Call

POSITION SUMMARY

Review shift logs/daily memo books and document pertinent information in logbooks. Receive record and relay messages accurately completely and legibly. Contact appropriate individual or department (e.g. Bellperson Front Desk Housekeeping Engineering Security/Loss Prevention) as necessary to resolve guest call request or problem. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Maintain security of vehicles and vehicle keys. Monitor and maintain safety security and cleanliness of parking areas/levels and report any vehicles/safety hazards unauthorized personnel or potential security problems to the manager/supervisor. Notify Loss Prevention/Security of any guest reports of theft. Answer record and process all guest calls requests questions or concerns. Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; report work related accidents or other injuries immediately upon occurrence to manager/supervisor. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs. Speak with others using clear and professional language; answer telephones using appropriate etiquette; exchange information using electronic devices. Develop and maintain positive working relationships with others; support team to reach common goals. Enter and locate work-related information using computers and/or point of sale systems. Stand sit or walk for an extended period of time or for an entire work shift. Read and visually verify information in a variety of formats. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None