Dispatcher

At WelbeHealth we serve our communities most vulnerable seniors through shared intention pioneering spirit and the courage to love. These core values and our participant-focus lead the way no matter what.

The Dispatcherisaccountableforcoordinating all transportation services provided to participants and potential enrollees as well as overseeingvehiclesafety.

This role is different becauseDispatchersatWelbeHealth:

• Keep drivers participants and clinic teams aligned through accurate documentation real-time updates andtimelycommunication
• Coordinate add-ons cancellations no-shows and last-minute changes all while ensuring a seamless participant experience
• Take part in a whole-person care experience coordinating rides that help participants feel supported respected and connected to care

We care about our team members.Thatswhy we offer:

• Medical insurance coverage (Medical Dental Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO) 12 holidays observed annually and 6 sick days
• 401K savings match
• Comprehensive compensation package including base pay and bonus
• Andadditionalbenefits!

On the day-to-day you will:

• Create and manage daily transportation schedules adjusting to accommodate cancellations add-ons and last-minute requests
• Perform active dispatching to support daily transportation operations
• Maintain a daily call log for operational tracking and communication
• Monitor and respond to HUB inquiries and operational requests
• Update schedules based on Direct Line changes and updates
• Provide timely documentation of cancellations or no-shows communicating any missed appointments with the clinic team
• Provide weekend dispatch coverage as needed

Job requirements include:

• High school diploma or equivalency; professional experience may be substituted
• Minimum of four (4) years of experience working in a public or private transportation setting
• Minimum of two (2) years of experience working in a dispatcher setting
• Current valid state drivers license and vehicle insurance required
• Participate in the DMV pull notice and random testing for alcohol and controlled substances programs pass DOJ/FBI background check and pass DOT physical exam
• Must maintain the eligibility to drive under WelbeHealths commercial auto insurance program; applicants must generally be at least 25 years of age; candidates ages 2324 may be considered based on driving history and other underwriting criteria; drivers over age 70 may be required to provide current medical certification

Wereseeking a Dispatcher withstrong communicationskills technologyproficiency and the ability to maketimelydecisions while managing competing to join a team that values both its participants and team memberswedlove to hear from you!

COVID-19 Vaccination Policy

At WelbeHealth our mission is to unlock the full potential of our vulnerable this spirit please note that we have a vaccination policy for all our employees and proof of vaccination or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity Equity and Inclusion

At WelbeHealth we embrace and cherish the diversity of our team members and were committed to building a culture of inclusion and belonging. Were proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race color religion sex gender gender identity gender expression sexual orientation marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) pregnancy or other status protected by applicable law.

Beware of Scams

Please ensure your application is being submitted through a WelbeHealth sponsored site only. Our emails will come from @ email addresses. You will never be asked to purchase your own employment equipment. You can report suspected scam activity to