Lead, EMS Dispatcher

JOB SUMMARY
The Call Center Lead is responsible for overseeing coordinating and prioritizing all Communications Center activities.

COMPENSATION:Regular- Full-time; $23.00-$24.10 per hour/non-exempt position.

ESSENTIAL FUNCTIONS/DUTIES
Employ thorough knowledge of Communications Center functions including but not limited to routing scheduling mapping reporting and compliance.
Assist in the development of and training of personnel to ensure that the contractual obligations of the company are met.
Monitor phone queues and communicate with providers and community partners to resolve service-related issues.
Accurately complete all shift paperwork including status and call time reports.
Maintain a current working knowledge of all company policies protocols procedures rules and regulations.
Perform other duties as assigned.

QUALIFICATIONS
Experience:
Minimum 1 year of experience within a Communications Center/leadership role.
Phone correspondence and customer service experience.

Education:
High School Diploma or equivalent (GED).
Skills:
Strong personnel management and staff development skills.
Effective oral and written communications skills.
Effective interpersonal and problem-solving skills.
Effective time-management and organizational skills.

Why Choose GMR Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate quality medical care primarily in the areas of emergency and patient relocation services. Here youll embark on meaningful work that will make an impact on you and the customers we serve. View the stories on how our employees provide care to the world at .

GMRs Core Behaviorskeep care at the center raise your hand seek to understand find a way together and be accountableunite our teams and set us apart in emergency medical services.