Dispatcher

Summary:
As a Dispatcher you will be responsible for taking calls and organizing the daily routes for sales and service technicians. The main duties center around achieving a fuel and time-efficient route.

Essential Functions & Responsibilities:

• Coordinate and optimize daily schedules and service routes for HVAC and plumbing technicians to maximize efficiency and productivity.
• Dispatch technicians based on skill set location availability job priority and estimated completion times.
• Monitor technician schedules throughout the day and make real-time adjustments to keep jobs moving and minimize delays.
• Communicate clearly with technicians and customers regarding appointments scheduling changes job status and service needs.
• Use dispatching and scheduling technology to streamline operations improve response times and maintain accurate job information.
• Prioritize emergency and time-sensitive service calls while balancing the overall workload and technician availability.
• Track daily routes and appointments to ensure technicians have the information tools and time needed to complete jobs successfully.
• Work closely with management technicians and customers to resolve scheduling conflicts and keep field operations running smoothly.
• Maintain a high level of organization and attention to detail in a fast-paced environment where accuracy and quick decision-making are essential.

Requirements:

• Minimum of 2 years of experience in dispatching.
• Trades knowledge is a plus.
• Strong customer service and data entry skills.

Benefits:

We invest in the whole you your health your family and your future. When you join us youre not just getting a job youre gaining a benefits package designed to support you at every stage of life.

• Medical Insurance: Comprehensive medical coverage with four plan options to fit every need and budget including an HSA-eligible high-deductible plan and an FSA.
• Dental Insurance: Dental coverage with low weekly premiums.
• Vision Insurance: Vision coverage with low weekly premiums.
• Basic Life and AD&D Insurance: Company-paid basic Life and AD&D insurance.
• Long-Term Disability: Company-paid Basic Long-Term Disability coverage.
• Short-Term Disability: Optional Voluntary Short-Term Disability coverage.
• Additional Life Insurance: Optional additional life insurance coverage available.
• Retirement Plan: Traditional 401(k) and Roth 401(k) options with company match!
• Supplemental Health Plans: Including Accident Critical Illness and Hospital Indemnity Insurance plus disability resource services travel and beneficiary support services pet health insurance and PerkSpot an exclusive employee discount program.
• PTO and Paid Holidays Available