Dispatcher

At Airtron Heating & Air Conditioning we help homeowners stay comfortable year-round with trusted heating cooling and HVAC solutions. For more than 40 years weve built our reputation by showing up doing quality work and treating customers with honesty and respect. Were proud to be the neighbor people can count onand were looking for team members who share that same commitment to serving others and doing the job right.

At Airtron were looking for people who take pride in their work care about their teammates and are committed to delivering an exceptional experience for every customer. If that sounds like you wed love to have you on our team.

About the Role
We are seeking a highly organized and fastthinking Residential HVAC Dispatcher to serve as the communication hub between our customers and our technicians. Your primary mission is to keep the day flowing keep the technicians productive and ensure every customer feels taken care of.
If you excel in a fastpaced environment enjoy coordinating moving parts and can solve problems quickly this position will be a strong fit.

Key Responsibilities

Own the Daily Schedule
Assign the right technician to the right job
Maintain efficient routing to reduce drive time
Balance emergency calls with maintenance visits
Adjust the schedule in real time as jobs evolve
Support Technicians in the Field
Provide accurate job details before arrival
Communicate updates changes and customer notes
Help prevent unnecessary callbacks
Keep technicians moving and productive
Communicate Clearly With Customers
Confirm appointments and arrival windows
Provide updates when schedules shift
Maintain calm clear and professional communication
Deliver excellent customer service over the phone
Filter and Prioritize Incoming Calls
Identify true nocool or urgent situations
Capture essential job details quickly
Recognize opportunities for maintenance repair or replacement
Maintain Operational Awareness
Track technician locations and job progress
Coordinate followups parts needs and rescheduling
Ensure no customer or job falls through the cracks
Protect Revenue and Efficiency
Reduce wasted time and unnecessary travel
Prevent double dispatches
Keep the schedule full and productive

Qualifications
Experience in HVAC plumbing electrical or similar service industry (preferred)
Strong communication and customer service skills
Ability to multitask and stay calm under pressure
Familiarity with scheduling or dispatch software
Problemsolving mindset and teamoriented attitude

Airtron is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race color sex pregnancy sexual orientation age religion creed national origin gender identity disability military/veteran status genetic information or any other categories protected by applicable law.

The job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of Airtron.