Dispatcher (Boynton Beach, FL)

Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.

The Dispatcher is responsible for coordinating daily waste collection operations by effectively utilizing drivers routes and equipment to maximize productivity and ensure exceptional customer service. This position serves as the central point of communication between drivers operations management maintenance personnel and customers to ensure all routes are completed safely efficiently and in compliance with company policies and regulatory requirements.

Why FCC Environmental Services

At FCC Environmental Services we are committed to providing safe reliable and environmentally responsible waste collection services. We value our employees and offer opportunities for growth in a collaborative and fast-paced work environment.

• Dispatch drivers and assign routes based on daily operational needs.
• Monitor vehicle locations route progress and service completion throughout the day.
• Communicate with drivers regarding route changes delays service requests accidents breakdowns and emergencies.
• Coordinate with Operations Managers Route Supervisors and Maintenance personnel to minimize service disruptions.
• Ensure timely completion of residential commercial and municipal collection routes.
• Respond to customer service issues and provide prompt resolution or escalation when necessary.
• Maintain accurate records of route activity driver assignments customer requests and operational reports.
• Track missed pickups extra pickups container deliveries and special service requests.
• Utilize dispatching GPS routing and fleet management software systems.
• Assist with scheduling driver coverage for vacations absences and unexpected operational demands.
• Ensure compliance with DOT regulations company safety policies and operational procedures.
• Generate and maintain daily weekly and monthly performance reports as needed.
• Support continuous improvement initiatives to improve route efficiency and customer satisfaction.

• High School Diploma or GED required.
• Associates Degree or Bachelors Degree in Business Logistics Transportation or a related field preferred.
• Relevant experience may be considered in lieu of formal education.

• Minimum of 2 years of dispatching logistics transportation fleet operations or waste management experience preferred.
• Prior experience in the waste recycling transportation trucking or service industry strongly preferred.
• Experience working in a fast-paced customer-focused environment.
• Strong computer skills including Microsoft Office Suite and dispatch management software.
• Ability to read maps route plans and interpret GPS tracking information.
• Excellent organizational and multitasking abilities.
• Strong problem-solving and decision-making skills.
• Ability to work flexible hours when operational needs require.

• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities simultaneously.
• Ability to remain calm and professional under pressure.
• Strong customer service orientation.
• Ability to exercise sound judgment and make decisions quickly.
• Ability to work independently and as part of a team.

Demonstrates integrity professionalism and adherence to company values and policies.

Develops and maintains positive working relationships with employees customers and stakeholders.

Clearly conveys information through verbal written and electronic communication methods.

Anticipates and responds to internal and external customer needs in a timely and professional manner.

Effectively prioritizes work manages schedules and maintains accurate records.

Identifies operational issues evaluates options and implements practical solutions.

Adjusts quickly to changing priorities and business needs in a dynamic operating environment.

• Office environment with frequent communication via phone radio and computer systems.
• May occasionally visit operational yard and fleet areas.
• Ability to work early mornings evenings weekends and holidays as operational needs require.

• Competitive compensation package
• Medical Dental and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO)
• Career growth and advancement opportunities
• Inclusive and supportive workplace culture

FCC Environmental Services LLC operates in a multicultural global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract motivate and retain the best people in our industry whatever their backgrounds. We share the same passion to deliver world-class solutions to our customers. We have the best waste management professionals in the industry and develop this talent in an inspiring work environment.

FCC Environmental Services LLCis proud to be an equal-opportunity workplace employer. All qualified applicants will receive consideration for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities Females Protected Veterans and Individuals with Disabilities.

Note: If an offer letter is extended you must agree to background authorizationand a drug test is required to be taken within 72 hours of the offer letter being signed