Dispatcher

About:

Liberty Tire Recycling is a high-growth company and the premier provider of tire recycling services in North America with operations throughout the United States and Canada. Liberty Tire annually transforms more than 210 million tires into raw materials for smart sustainable products that improve our environment and peoples lives. The Company is private equity owned has approximately 60 sites in the US and Canada and nearly 4000 employees. With innovative tools technologies and processes Liberty Tire is a revolutionary American conservation enterprise from coast to coast and from whole tire to end products. The companys commitment to finding new and better ways to RECLAIM RECYCLE and REUSE bridges the sustainability goals of scrap tire generators nationwide with those of local scrap rubber consumers.

Job Summary:

The Dispatcher is responsible for coordinating daily transportation activities ensuring efficient route planning driver communication and timely customer service. This role serves as the primary point of contact between drivers customers and internal teams while supporting DOT compliance delivery schedules and overall fleet operations. The Dispatcher must be highly organized detail-oriented and able to work effectively in a fast-paced environment.

Duties and Responsibilities:

Coordinate and dispatch CDL drivers to meet daily service pickup and delivery requirements
Plan schedule and optimize daily routes for maximum efficiency and customer satisfaction
Monitor driver activity and provide real-time support throughout the workday
Communicate with drivers customers sales representatives managers and corporate personnel regarding schedules route changes and service updates
Contact customers to confirm scheduled pickups and provide status updates as needed
Reschedule missed stops and coordinate service recovery efforts
Ensure compliance with DOT regulations Hours of Service requirements and company safety policies
Maintain accurate dispatch records route information customer communications and transportation documentation
Monitor fleet utilization and coordinate vehicle maintenance and repair schedules to minimize downtime
Investigate and resolve customer service issues and delivery concerns in a timely and professional manner
Assist with outbound shipment scheduling and transportation logistics activities
Support customer billing and related transportation documentation as needed
Collaborate with the Transportation Manager to improve operational efficiency and customer service performance
Perform additional administrative and transportation-related duties as assigned

Required Skills/Abilities:
Experience with Samsara Tower or similar fleet management and dispatch systems preferred
Strong communication and customer service skills
Ability to perform effectively in a fast-paced deadline-driven environment
Excellent organizational and multitasking abilities
Strong problem-solving and decision-making skills
Professional phone and email etiquette
Ability to prioritize changing schedules and operational demands
Proficiency with Microsoft Office and transportation-related software systems
Knowledge of transportation operations routing and DOT regulations preferred

Education and Experience: High school diploma or equivalent required
Minimum of 2 years of dispatch transportation logistics or fleet coordination experience preferred
Experience within the trucking transportation or recycling industry preferred
Experience using Samsara Tower or comparable fleet management systems preferred
Knowledge of DOT regulations Hours of Service requirements and transportation compliance preferred

EEO Statement:

Liberty Tire Recycling is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion gender sex national origin age disability protected veteran status relationship or association with a protected veteran (spouses or other family members) genetic information or any other characteristic protected by applicable law