Dispatcher AC Shift

POSITION TITLE:

DEPARTMENT:

JOB DESCRIPTION:

EMPLOYMENT TERMS: Full-time 12-month position

PRIMARY DUTY:

The University Police Dispatcher primarily oversees emergency communication with offices and the campus community and supervises student employees while resolving matters for walk-in customers.

ESSENTIAL FUNCTIONS:

• Serves as a communication liaison between field staff outside agencies and communication centers

• Prepares detailed comments from general instructions

• Receives and transmits routine and emergency telephone pedestrian and radio traffic

• Dispatches and coordinates police fire medical and animal control

• Maintains and processes a variety of communications verbal written and electronic

• Handles multiple tasks and projects simultaneously

• Schedules and manages student employees

• Performs general clerical duties including typing filing record keeping budgeting maintenance of files and receive screen and transfer calls

• Attends and successfully completes all trainings and certification processes

• Works independently

• Conducts student staff meetings

• Develops facilitates and leads training and continuing education

• Performs other duties as assigned

REQUIREMENTS:

Education: High School Diploma or equivalent

Experience: Two years of experience working in a customer service field

Skills: Computer literacy; human relations; organizational ability to multi-task

WORKING CONDITIONS:

This is a 24-hour working environment with three shifts. Flexibility with the work schedule is required. This position will work indoors during inclement weather and may include nights weekends and holidays. Must reside within Nodaway County.

SUPERVISORY RESPONSIBILITIES: Student employees

EQUIPMENT/MATERIALS USED:

Microsoft Office products; Google products; parking management software computer-aided dispatch software Missouri Uniform Law Enforcement System recording software audio visual software computerized alarms and emergency alert equipment. This position must purchase and maintain a cellular device and service that will be used for work functions. This position must be responsible for plan choices calling areas service features terminations clauses and paying for all charges associated with the cellular device and service.

TYPICAL PHYSICAL DEMANDS:

Ability to lift 25lbs. Able to sit for extended periods of time. Ability to workdays nights evenings weekends and holidays.

COMMUNITY:

Northwest Missouri State University located in Maryville Missouri a community of 12000 with a diverse economy and a strong industrial base. Maryville is located 45 miles north of St. Joseph Missouri 90 miles north of Kansas City Missouri and 110 miles southeast of Omaha Nebraska. For more information visit the citys website at .

UNIVERSITY:

With an enrollment of more than 8500 students Northwest is a coeducational primarily residential four-year university that offers a broad range of undergraduate and selected graduate programs on its Maryville campus and through Northwest Online.

Founded in 1905 Northwest boasts a high retention rate and a graduation rate in the 95th percentile among its peers. Additionally results of the Ruffalo Noel Levitz Student Satisfaction Inventory show Northwest students are more satisfied than students at national peers and 78 percent of Northwest students report they would repeat their university experience compared to 75 percent of students surveyed nationally at their respective institutions.

Furthermore the University is a national model for student success and career placement with 93 percent of bachelors degree earners and 98 percent of masters degree earners securing employment or continuing their education within six months of completing a degree at Northwest according to the most recent data.

Northwest places a high emphasis on profession-based learning to help graduates get a jumpstart on their careers while maintaining competitive tuition rates and generous financial assistance to help minimize the financial barriers students may face when pursuing a college degree.

Students have opportunities to build their résumés with experiences on campus in nearly every area of study including theHorace Mann Laboratory SchoolNational Public Radio affiliate KXCV the R.T. Wright FarmMozingo Outdoor Education Recreation Area a partnership with the National Geospatial-Intelligence Agency orKnacktive a student-driven integrated digital marketing communications conjunction with its emergency and disaster management program Northwest organizes and hosts Missouri Hope an annual mass casualty training exercise that attracts first responders and emergency workers from throughout the nation and provides hands-on training in preparation for a natural disaster.

The Universitys vibrant and diverse learning community also offers more than 150 student organizations andtextbooks and a laptop are includedin tuition saving students an estimated $6900 over four years. Northwest offers 1200 student employment positions allowing students to build professional skills through its internationally benchmarked student employment program.

For more information about Northwest and its performance visit