Dispatcher (1260204)

The Cargo Dispatcher coordinates the daily movement of drivers and cargo to ensure shipments are delivered safely on time and in compliance with applicable requirements. This position serves as the main point of contact for drivers airport personnel clients and internal teams.

The ideal candidate is organized proactive and comfortable solving problems in a fast-paced environment. Because this is a hands-on role the Dispatcher must also be prepared to cover routes and operate 1626 ft. cargo trucks when additional support is needed.

• Schedule and dispatch drivers for pickups deliveries airport operations and special assignments.
• Monitor driver locations routes shipment progress delivery windows delays and airline cut-off times.
• Maintain continuous communication with drivers airport personnel clients warehouse teams and internal departments.
• Proactively communicate shipment updates delays changes and service issues.
• Develop contingency plans for driver absences vehicle breakdowns weather events and other disruptions.
• Maintain accurate shipment driver vehicle incident and compliance records in Excel SAP and other tracking systems.
• Coordinate airport cargo retrievals airline drop-offs documentation and shipment tracking.
• Inspect incoming cargo and immediately report damage delays loading issues or compliance concerns.
• Ensure compliance with TSA airport transportation safety cold-chain and company requirements.
• Support life-sciences and temperature-controlled shipments including packaging labeling re-icing and documentation in accordance with SOPs.
• Monitor vehicle availability cleanliness safety and operational readiness.
• Provide driving coverage when needed safely operating cargo vehicles ranging from 16 to 26 feet.
• Assist with loading and unloading shipments including items weighing more than 50 pounds using appropriate safety procedures.

• Previous experience in dispatching transportation logistics airport cargo or a related field.
• Strong organizational communication customer-service and problem-solving skills.
• Ability to manage multiple drivers routes and time-sensitive shipments simultaneously.
• Ability to remain calm and make sound decisions under pressure.
• Proactive approach to communication follow-up and issue resolution.
• Comfortable using Microsoft Excel GPS systems and shipment-tracking platforms.
• Experience with SAP is preferred.
• Experience with airport cargo life-sciences logistics or cold-chain shipments is a plus.
• Valid drivers license and ability to safely operate 1626 ft. cargo vehicles.
• Ability to safely lift move load and unload items weighing more than 50 pounds.
• Flexibility to work outside standard business hours when required.

This position is primarily based in a dispatch or operations control room and requires frequent communication with drivers and operational teams. Occasional travel to airports client locations or other sites may be required.

If you are organized proactive and enjoy keeping people and shipments moving we would be happy to hear from you.