Dispatch Support

We are seeking a Dispatch Support / Scheduler Assistant to join a utility companys regulatory compliance and customer workload management team in Union NJ.

**Role Overview**

The Scheduler Assistant will provide vital administrative support to ensure the company adheres to regulatory requirements and efficiently manages customer workload. This is a hybrid role requiring 13 days onsite per week at the SJI Green Lane office. The position is an initial 6-month contract with potential for extension.

**Key Responsibilities**

- Make outbound calls to customers and clearly communicate scheduling details

- Handle EMERGENCY calls remain calm clear and concise under pressure

- Provide necessary instructions and reassurance to customers in emergency situations

- Stay composed during emergencies while managing customer emotions

- Quickly assess emergency situations determine best course of action and coordinate resolutions

- Support team in ensuring regulatory compliance and efficient customer workload management

- Provide general administrative scheduling support

**Requirements**

- Demonstrated experience handling EMERGENCY calls non-negotiable

- Ability to make outbound calls and communicate scheduling details clearly

- Ability to remain calm and concise while addressing urgent customer concerns under pressure

- Strong problem-solving skills ability to assess situations and coordinate effective responses

- Emotional composure must manage personal stress while handling distressed customers

- Located in or near Union NJ must report onsite 13 days per week

- Availability for 7:00 AM 4:00 PM EST shift Monday through Friday

**Nice to Have**

- Experience in utilities energy or gas company dispatch or scheduling

- Background in 911 dispatch crisis call centers or emergency services

**Schedule**

Hybrid MondayFriday 7:00 AM4:00 PM EST 40 hours/week

6-month contract extension possible. Expected start: ASAP