Dispatch Supervisor

Caring For the Community You Love

Choose a career to make a difference in peoples lives every day choose Fisher-Titus!

Perks of working at Fisher-Titus:

• Hours of Work-Full time
• Comprehensive Benefits Package- Medical & Dental coverage 401K match paid time off tuition assistance and more!
• Shift Weekend & PRN differential

About Fisher-Titus:

Fisher-Titus proudly serves the greater Huron County areas 70000-plus residents by providing a full continuum of health and wellness care from heart and cancer care to outpatient services such as lab imaging and physical rehabilitation.

Vision: Be the first choice for healthcare and employment within our community

Mission: Deliver compassionate and convenient care to the highest level of excellence that promoteslifelong health and wellness for our community

The Dispatch Supervisor is responsible for overseeing the daily operations of the NCEMS Communication Center while also performing the duties of a Dispatcher. Utilizing experience knowledge and leadership skills the Dispatch Supervisor ensures that the Communication Center operates efficiently and professionally.

• This employee must meet theminimumrequirements conditions of employment and be able toperform successfullyall essential duties and responsibilities with or without reasonable accommodations.

• The NCEMS Communications Center is a 24-hour operation and therefore this position may require irregular hours. The employee may also be required to work on call in an emergency.

• Must be 21 years of age or older and have a valid state ID.

• 5 years of dispatcher experience preferred.

• General knowledge of dispatch equipment -maintainsrelationship with dispatch equipment supplier for PMs maintenance etc.

• Schedule monthly dispatch meetings to keep staff up to date with current policies review issues/concerns.

• This positionworksa rotating schedule including weekends and holidays. The person in this role is expected to be able to adjust to that schedule.

• We recommenda demonstratedfamiliarity with standard medical terminology.

• Excellent oral and written communicationskill.

• Work well in a group setting

Essential Functions / Job Specific Duties

• Perform fulltime duties of a dispatcher.

• Mustmaintaincritical working relationships with community resources including Police Fire Life Flight Hazmat and internally with the North Central EMS team.

• Since many times the Dispatcher is the first contact for a client this person must demonstrate acustomer focusedattitude to serve clients of diverse backgrounds at all times.

• The communication and documentation systems are computerbasedmaking a demonstratedhigh levelof computer operation skill essential.

• To be successful in this role you mustdemonstratewell developed phone in-person and written communication skills.

• The Dispatcheris responsible fortaking inbound callsassessingand prioritizing the situation and assigning and coordinatingappropriate internaland external resources.

• The communication center at North Central EMS is a fast paced andhigh volumecall center which manages both emergency and non-emergency calls. Critical thinking and multi-tasking are must have skills.

• Participate in interviewing Dispatchers candidates.

• Supervise and manage Dispatchers acting as a liaison between the Dispatch team and Field Supervisors/Operations Manager.â

• Liaison between billing and dispatch to ensure all paperwork and billing requirements are met to maximize revenue opportunities.

• Maintain and oversee staffing schedules ensuringappropriate coveragefor planned and unplanned absences.

• Monitor supplies needed for the department.

• Coordinate required repairs andmaintenance forequipment in the department.

• Oversee training the new hires and competencies of existing employees.

• Conduct monthly Quality Assurance reviews by evaluating audio recordings toidentifyareas for improvement and training opportunities.

• Monitor safety procedures and protocols for the department.

• Maintain patient confidentiality as per the Health Insurance Portability and Accountability Act of 1996 (HIPAA).

• Supervise and assess the performance of all Dispatchers administering Progressive Discipline Employee Counseling and performance appraisals as needed.
• All other duties as assigned.

Required Experience:

Manager