Dispatch Coordinator MRSS- Tuscawaras County

Your story.â Our mission.â A perfect match.â

You have a place at OhioGuidestone the states leader in behavioral health! OhioGuidestone is the states leader in community behavioral health care serving around 26000 Ohioans each year.

Essential Functions:
Demonstrate the values and guiding principles of OhioGuidestone every day performing with the
highest standards of excellence integrity and ethics.
Receive incoming crisis referrals and dispatch mobile response teams - including licensed
therapists and behavioral health specialistsin accordance with MRSS protocols and response
time guidelines.
Use dispatch software and communication tools (e.g. phone SMS secure messaging) to
coordinate field operations efficiently.
Monitor real-time case activity and provide ongoing support to mobile team members while in the
field.
Maintain clear accurate and timely documentation of dispatch activity in electronic records
systems.
Coordinate with internal teams and external partners to ensure seamless service delivery and
client safety.
Adhere to privacy laws and HIPAA regulations while handling sensitive information.
Participate in shift coverage that may include evenings weekends and holidays to ensure
service availability.
Support quality improvement initiatives and provide feedback on system performance.
Provide coverage beyond scheduled shift in the event of an emergency.
Exhibit positivity flexibility and a willingness to take on new responsibilities as requested or
required.
Demonstrate positive leadership; promote a team-based work environment and a culture of
belonging.
Present the Agency in the most positive light with all internal and external contacts.

Education & Experience:
High school diploma or equivalent
Experience in a dispatch call center crisis hotline or emergency coordination role strongly
preferred

Qualifications:
Mission driven; strong desire to make an impact
Familiarity with behavioral health systems trauma-informed care and youth crisis services is a
plus.
Ability to remain calm and make sound decisions under pressure.
Proficient with technology including dispatch systems electronic health records (EHRs) and
Microsoft Office Suite.
Ability to work both independently and collaboratively within a fast-paced environment.
Understanding of and sensitivity to diverse cultural backgrounds and needs of youth and families.
Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
Flexible; able to work days evenings and/or weekends as desired to meet the needs of clients
Ability to maintain relevant timely documentation as required.
Possess a valid Ohio Drivers License with a safe driving record and valid insurance.
Successfully complete pre-employment screenings including drug tests background checks and
any other required assessments such as a physical examination and TB test.

We believe that fostering a workforce that reflects diverse backgrounds experiences and perspectives strengthens our organization. Embracing diversity not only promotes a culture of respect and belonging but it also enhances creativity innovation and problem-solvingultimately contributingto our collective success.

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. Werequireand cover the cost of fingerprint background screening physical Tuberculosis test and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.â

Required Experience:

IC