Director Technical Field Service Training

For more than 65 years weve turned big ideas into solutions that help protect homes strengthen businesses and build a more resilient efficient sustainable energy future.

Ready to Power a Smarter World with us

At Generac we power the lives of our customers by providing energy solutions that keep homes businesses and communities running. As the Director of Field Technical Training you will lead the strategy development and execution of world-class technical training programs that build the capabilities of service technicians installers dealers distributors and field service professionals across our network.

This leadership role is responsible for creating a scalable learning ecosystem that drives technical excellence workforce readiness safety product expertise and exceptional customer experiences. The Director will oversee training centers certification programs instructor-led and digital learning solutions and technical curriculum development while partnering closely with Service Engineering Product Management Sales and Customer Support teams.

The ideal candidate is a strategic and innovative learning leader with deep experience in technical training field service operations and workforce development within industrial manufacturing power generation HVAC electrical construction or related technical industries. They will be passionate about developing people leveraging technology to enhance learning effectiveness and ensuring the Generac service network remains the industry benchmark for technical competency and customer support.

This role plays a critical part in enabling Generacs continued growth by ensuring technicians and installers have the skills knowledge and certifications needed to safely install diagnose repair and maintain Generac products while delivering an outstanding customer experience.

Major Responsibilities

• Establishes the enterprise service training strategy standards and operating model aligned to service excellence product roadmaps and capability needs

• Governs curriculum architecture certification frameworks and competency models for technicians service leaders and dealer personnel

• Ensures training programs meet regulatory safety and quality requirements

• Leads the design development and deployment of technical diagnostic and customerexperience training across global service channels

• Integrates field data reliability insights and lessons learned into training content to improve service accuracy speed and firsttime fix rates

• Oversees blended learning approaches including instructorled digital simulation and onthejob training to maximize scalability and effectiveness

• Partners with Service Engineering Technical Service Quality Manufacturing and Dealer Development to ensure training reflects current standards procedures and product changes

• Aligns training with new product introduction (NPI) and commercialization processes to ensure service readiness at launch

• Collaborates with regional service leaders to tailor training to market needs while maintaining global consistency

• Defines and track KPIs related to training effectiveness technician proficiency certification compliance and service performance outcomes

• Drives continuous improvement of training content delivery methods and learning technologies based on performance data and stakeholder feedback

• Ensures training contributes to measurable improvements in customer satisfaction warranty cost reduction and operational efficiency

• Leads and develops a highperforming training organization including instructional designers trainers and certification specialists

• Builds a scalable capabilitydevelopment ecosystem that supports career pathways skill progression and workforce readiness across the service network

• Serves as the enterprise subject matter expert for service training learning methodologies and capability development

Minimum Job Requirements

Education

• Bachelors degree or equivalent combination of education and experience

Certification / License

n/a

Work Experience

• 7 years of experience in Training/Instructional Design in a technical environment

• 4 years of leadership experience preferably in a global manufacturing or regulated environment

Knowledge / Skills / Abilities

• Demonstrated ability leading leaders and influencing executivelevel stakeholders

• Proven executive presence with exceptional written verbal and presentation skills

• Demonstrated success leading enterprise transformation and largescale crossfunctional initiatives

• Strong business acumen with the ability to align portfolio decisions to strategic priorities and financial outcomes

• Experience building governance models performance metrics and operating rhythms at an enterprise level

• Advanced capability in organizational change management and talent development

• Experience with SAP or equivalent ERP systems

Preferred Job Requirements

Education

• Masters Degree

Certification / License

• Master Training certification

Work Experience

• Experience creating online curriculum

• Technical training and curriculum development (DACUM) experience

• Product development experience in design or service role

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin disability status protected veteran status or any other characteristic protected by law.