Director, TA Infrastructure

About the Team

Talent Acquisition & Management at ServiceNow is building the systems and strategy behind AI-native hiring at scale. As we bring our new Avature platform online this December we need someone to own what happens next: the day-to-day design operations and TA Tech vendor relationships that keep our foundational TA systems running well and running smart.

About the Role

Were looking for a true subject-matter expert who can bridge deep TA process knowledge with strong systems and vendor management skills someone who makes sure the technology recruiters rely on every day just works and keeps getting better. Youll work in constant partnership with Product and DT and be the voice of TA in those rooms: someone who understands how recruiters actually source screen and move candidates and who can translate a system change into what it means for hiring velocity and candidate experience. Youll own the future strategy design and day-to-day operations of Avature and our other foundational TA&M systems and program partnerships as we bring them online acting as the translator between our business strategy and the systems that power it.

What Youll Own

      Avature Post-Implementation: full ownership of platform optimization adoption and operational excellence following our December go-live including vendor relationship management and quarterly business reviews.

      Cross-Functional Collaboration: serving as the primary liaison between TA the Project Madagascar program team and People Product & DT translating technical requirements into what they mean for the TA practitioner.

      TA Technology Stack Optimization: governance and design for our foundational TA systems (Avature LinkedIn HackerRank Findem and more as we bring new tools online) ensuring interoperability and long-term reliability with Customer Zero and Now on Now top of mind always looking for where we can lean further into our own ServiceNow platform as part of our broader strategy heading into next year.

      Pre-Go-Live Implementation Readiness: partnering with the Project Madagascar change team on training documentation cutover planning and day-one support.

      Vendor Relationship Management: receiving vendor handoffs from our Innovation team and owning ongoing partnership SLA accountability contract renewals and optimization conversations.

      Operational Metrics & Governance: establishing and tracking system health adoption and performance KPIs that feed directly into our roadmap decisions.

Qualifications :

• Background in TA technology operations and strategy; Avature experience is strongly preferred.
• Prior experience as a recruiter or sourcing practitioner is a big plus; its what lets you speak the language of the team youre serving.
• A track record of owning vendor relationships and driving system adoption at scale.
• Expert-level collaboration skills and cross-functional experience; there are strong relationships between our TA CoE Product and DT teams and connectedness while working as a team is a critical piece of this role.
• The judgment to operate independently while staying tightly aligned with TA strategy

For positions in this location we offer a base pay of $114200 - $157000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs.
 

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time