Director, Systems Support and Training
Job Location:
Costa Mesa, CA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Production technology (ProdTech) is a organization that enables Andurils end to end production processes through technology drives adoption/adherence and determines the roadmap of our production enterprise systems.
Team Development and Resource Planning
- Build lead and mentor a high-performing team of individuals responsible for the training and adoption of new systems
- Foster cross-functional collaboration across engineering teams.
- Promote a culture of innovation accountability and continuous improvement.
- Manage budgets resources and staffing.
Process Development & Operational Execution:
- Establish and own the end-to-end support model (Tier 1/2/3 escalation paths triage workflows and on-call rotations) for mission-critical enterprise systems.
- Define and track operational SLAs (First Response Time Time to Resolution System Availability) to prevent operational bottlenecks on the production floor.
- Build robust feedback loops with core Engineering and Product teams translating frontline tickets and system bugs into prioritized roadmap features.
Training Enablement & Change Management:
- Architect comprehensive role-based training programs and certifications for shop-floor operators manufacturing engineers and supply chain teams.
- Design and execute change management plans for new system rollouts migrations and major software releases minimizing operational disruption.
- Implement modern learning tools digital adoption platforms and dynamic documentation that keep pace with rapid continuous software deployment.
Cross-Functional Collaboration:
- Partner deeply with Factory Operations Quality Central IT and Software Engineering to align tooling with real-world operational workflows.
- Serve as the executive escalation point for production-blocking software issues.
- 5 years in software systems or manufacturing engineering including 3 years leading engineering teams with experience managing managers or a clear readiness to.
- Demonstrated ownership of enterprise production systems at scale MES ERP MRP WMS PLM or equivalent including the integration layer between them.
- Strong systems architecture judgment: data modeling systems of record vs. application layer integration patterns and the ability to say what belongs where and why.
- Direct experience delivering software into a live manufacturing environment with accountability for it after go-live.
- Track record of operating across functional boundaries manufacturing supply chain and planning and of being trusted by central IT / platform engineering counterparts.
- Able to hold a technical position under pressure from senior stakeholders and to change it when the argument is better.
- Experience standing up or scaling an internal engineering function inside a manufacturing or industrial company hiring leveling and building the technical bar from scratch.
- Hands-on background with Oracle ERP and modern application/platform stacks built above it.
- Experience with platform models: exposing APIs and extension surfaces to internal builders and the governance that goes with it (certification support tiers deprecation).
- Applied automation ML or agent-based workflow experience in an operational setting including the identity and auditability questions it raises.
- High-rate or high-mix manufacturing defense production or regulated environments.
US Salary Range
$191000 - $253000 USD
The salary range for this role is an estimate based on a wide range of compensation factors inclusive of base salary only. Actual salary offer may vary based on (but not limited to) work experience education and/or training critical skills and/or business considerations. Highly competitive equity grants are included in the majority of full time offers; and are considered part of Andurils total compensation package. Additionally Anduril offers top-tier benefits for full-time employees including:
At Anduril we invest in our people. Our comprehensive competitive benefits package (available at little to no cost to employees) ensures youre supported in health recovery and whatever comes next.For more information Explore Our Benefits.
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Required Experience:
Director
