Director, Salesforce Technology

Job Description:

WHY CHOOSE US

Joining The American Red Cross is like nothing else its as much something you feel as something you do. You become a vital part of the worlds largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped communities made whole and individuals equipped to never stop changing lives and situations for the better.

When you choose to be a force for good youll have mentors who empower your growth along a purposeful career path. You align your lifes work with an ongoing mission thats bigger than all of us. As you care for others youre cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work.

WHAT YOU NEED TO KNOW ABOUT THE JOB:

The American Red Cross seeks an experienced Director Salesforce Technology to lead the engineering organization supporting RC Care its mission-critical client case management and financial assistance platform for disaster relief services. Built on Salesforce Agentforce Service and Experience Cloud RC Care enables the Red Cross volunteer workforce to provide timely scalable assistance to clients in need 24/7.

This leader will work closely with Product Management Service Design Solution Architecture business stakeholders and enterprise technology partners to align engineering priorities with user needs and mission outcomes. The role leads a dedicated Agile cross-functional product team organized into four pods and is responsible for building a high-performing engineering organization capable of delivering secure scalable and sustainable solutions.

This is a technical and people leadership role with accountability for engineering talent delivery quality platform reliability operational sustainability and the continued evolution of RC Care.

The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States but must work an east coast schedule.

WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities):

Talent and Engineering Leadership

Recruit lead coach and develop Salesforce developers and test engineers creating clear expectations and meaningful growth opportunities.

Build a high-performing engineering culture grounded in accountability collaboration continuous learning knowledge sharing and technical excellence.

Manage team capacity resource allocation performance and staffing across product initiatives and operational priorities.

Product Delivery and Cross-Functional Partnership

Partner with Product Management Service Design Solution Architecture business stakeholders and enterprise teams to deliver solutions aligned with user needs and mission outcomes.

Lead engineering involvement across the full product lifecycle including discovery design estimation development testing deployment monitoring support and continuous improvement.

Lead Agile and SAFe planning activities including sprint execution PI planning prioritization dependency management and cross-team coordination to ensure successful delivery.

Promote disciplined Agile practices and ensure engineering commitments are realistic transparent and aligned with roadmap priorities business value and mission outcomes.

Technical Leadership and Platform Stewardship

Serve as the senior engineering leader for RC Care establishing technical standards engineering practices and delivery expectations.

Provide technical coaching and oversight related to architecture design patterns Salesforce capabilities integrations security scalability and software engineering practices.

Partner with Solution Architecture to evaluate technical options and ensure solutions are secure reliable maintainable scalable and aligned with long-term platform strategy.

Guide modernization technical debt reduction and adoption of emerging Salesforce capabilities that support evolving business needs.

DevOps Quality and Operational Excellence

Advance CI/CD automated testing code review quality gates release management environment management observability and deployment practices.

Define and monitor engineering and product health metrics related to delivery performance reliability defects incidents technical debt and operational effectiveness.

Lead incident response root-cause analysis corrective actions Salesforce release readiness and continuous improvement of platform reliability.

Ensure required documentation operational procedures security controls and on-call support practices are maintained for this mission-critical platform.

Vendor and Partner Management

Lead third-party technology partners and vendor teams ensuring adherence to technical standards security requirements service expectations and delivery commitments.

Scope: Establish operating policies and procedures that affect departments and subordinate sections and work units. Interpret company-wide policies and procedures. Develop budgets schedules and performance standards.

Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas.

Direct applicants only; no agency or third-party candidate submissions.

WHAT YOU NEED TO SUCCEED (required/minimum qualifications):

Education: Bachelors degree in Computer Science Information Technology or equivalent experience

Leadership & Delivery Skills

Minimum 5 years of IT leadership or management experience leading software engineering teams.

Demonstrated ability to build high-performing engineering organizations and develop technical talent.

Experience leading Agile development teams in complex cross-functional environments.

Strong partnership skills with product management architecture design business stakeholders and enterprise technology teams.

Proven ability to balance delivery speed quality operational excellence and long-term maintainability.

Technical Skills

10 years of software engineering experience in enterprise environments including experience supporting mission-critical business platforms.

5 years leading Salesforce or enterprise application development teams.

Demonstrated experience providing technical leadership coaching engineers reviewing solution designs and driving engineering excellence.

Experience establishing engineering standards DevOps practices operational support models and software delivery processes.

Strong understanding of software architecture application security API and integration patterns cloud platforms and modern software engineering practices.

Salesforce platform experience including Apex Lightning Web Components (LWC) integrations and platform security.

Travel: 10% annual domestic travel to meetings/ conferences.

WHAT WILL GIVE YOU THE COMPETITIVE EDGE (Preferred Qualifications):

Salesforce Data Cloud experience.

MuleSoft or enterprise integration experience.

Experience improving DevOps maturity within enterprise technology organizations.

SAFe experience including Agile Release Trains (ARTs) and PI Planning.

Commitment to the non-profit sector and its values

Prior experience in nonprofit humanitarian or mission-driven organizations.

Ability to clearly articulate hands-on involvement in prior work.

Preferred Certifications:

Salesforce Platform Developer I Certification.

Salesforce Platform Developer II Certification.

Salesforce Application Architect Certification.

Salesforce System Architect Certification.

Salesforce Certified Administrator.

*Combination of candidates education and general experience satisfies requirements so long as the total years equate to descriptions minimum education and general experience years combined (Certification cannot be substituted).

Physical Requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer applicable software and office equipment for sustained periods of time. May include sitting for long periods of time driving a vehicle and working under challenging conditions.

PAY INFORMATION:

The annual salary range for this position is $170K - $190K. We do not offer an annual bonus for this role. Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. Other factors that may be used to determine your actual salary may include your specific skills how many years of experience you have and comparison to other employees already in this role. **We will review specific salary information at the time of phone screening based upon your location & experience.**

This job will be posted for a minimum of five business days and extended if the applicant pool needs to be expanded.

BENEFITS FOR YOU:

As a mission-based organization we believe our team needs great support to do great work. Our comprehensive package includes:

Medical Dental Vision plans

Health Spending Accounts & Flexible Spending Accounts

PTO: Starting at 19 days a year; based on type of job and tenure

Holidays: 11 paid holidays comprised of six core holidays and five floating holidays

401K with up to 6% match

Paid Family Leave

Employee Assistance

Disability and Insurance: Short Long Term

Service Awards and recognition

*LI-EH1

The American Red Cross is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected veteran status age or any other characteristic protected by law.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers San Diego Fair Chance Ordinance the California Fair Chance Act and any other applicable state and local laws.

AmeriCorps the federal agency that brings people together through service and its partners the Peace Corps AmeriCorps Alums National Peace Corps Association and the Service Year Alliance launched Employers of National Service to connect national service alumni with opportunities in the Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.

Interested in Volunteering Visit to learn more including our most-needed volunteer positions.

To view the EEOC Summary of Rights click here: Summary of Rights