Director, Revenue Cycle

TULEA HEALTH OVERVIEW

At Tulea Health we are compassionate partners seeking to elevate the infusion experience for patients through collaboration with the health systems that serve them. We create industry-leading Ambulatory Infusion Centers that deliver comfortable consistent caring therapy experiences personalized for each patient. Our innovative model does not compete with our health system partners but rather operates under their brand. We provide the financial investment resources personnel supporting technology and specialized expertise needed to drive success through a performance-oriented partnership model.

ROLE SUMMARY

Our Revenue Cycle Director will lead the strategy and execution of our revenue cycle function across our growing portfolio of infusion services sites partnering closely with local site teams to drive financial performance for our customers. You will own the integrity of our revenue management processes and technology infrastructure enterprise-wide building the people processes and controls needed to deliver accurate and appropriate reimbursement for our services. You will build lead and develop a team of revenue cycle professionals and integrate with our customer and clinical operations teams as well as with our health system partners to build and sustain the ongoing financial health of our infusion center operations. This role will set the vision for and continuously and measurably improve the efficiency and effectiveness of our client-focused revenue cycle processes across the portfolio.

RESPONSIBILITIES

• Lead and oversee the day-to-day activities associated with accurate and efficient revenue cycle processes for our Ambulatory Infusion Centers including claims management payment posting and reconciliation denial management insurance follow-up and other related tasks building and leading a team of revenue cycle professionals accountable for this work.
• Partner with our clinical team members to integrate revenue integrity appropriately and effectively into our patient-facing processes and engagement strategies especially for patient co-payment prior authorization management and accurate and compliant documentation.
• Integrate with our customers patient financial assistance infrastructure to help facilitate access to care and support our patient navigators and clinical team members.
• Own the selection development implementation and ongoing utilization of technology to support our revenue cycle performance in partnership with our clinical and IT stakeholders.
• Establish and actively manage the key performance indicators that lead to continued overachievement of customer-specific service level standards and financial performance targets across our portfolio of sites.
• Serve as a strategic partner to senior customer operations and health system leadership shaping payor engagement and collaboration strategies in conjunction with our health system partners.
• Partner with our corporate finance and executive leadership teams to deliver accurate and timely reporting financial forecasting and customer management translating site-level performance into enterprise-wide insights.
• Recruit lead mentor and develop a high-performing team of revenue cycle professionals fostering a culture of accountability continuous improvement and professional growth.
• Develop and implement standardized revenue cycle policies procedures and best practices across our growing portfolio of Ambulatory Infusion Centers to ensure consistency scalability and compliance as we grow.
• Serve as a subject matter expert and thought partner to executive leadership on revenue cycle performance trends and opportunities presenting findings and recommendations to senior stakeholders.

WED LOVE TO MEET YOU IF YOU

• Have 5 years of experience leading managing and executing the revenue cycle for an ambulatory or outpatient
  infusion center home infusion specialty pharmacy or specialty physician practice with infusion services.
• Have 5 years of experience building leading and mentoring a team including performance management.
• Can demonstrate how you have driven accurate and efficient revenue cycle performance across multiple sites or a growing portfolio of locations for ambulatory infusion services or an allied domain with a high degree of integrity
  efficiency and collaboration.
• Relish the opportunity to work in a collaborative team-based environment where your work has an immediate and direct impact on the mission of our organization - creating a superior patient experience.
• Have a track record of creating executing and leading highly productive revenue cycle processes and teams that support consistent and effective reimbursement for the services for which you and your team are accountable.
• Communicate effectively and confidently with executive and health system leadership translating complex revenue cycle data into clear actionable insights.
• Understand and have utilized industry-standard provider revenue cycle management technology tools. Experience with infusion-specific solutions is a significant plus.
• Show a propensity to innovate and overcome obstacles and solve problems to eliminate barriers to success.
• Have utilized continuous process improvement methodologies and techniques in previous roles.
• Have a background of working in a cross-functional environment where collaboration with your colleagues particularly those in patient-facing clinical roles is an essential part of your ongoing success.
• Thrive in a rapidly evolving environment with a diverse group of stakeholders who welcome innovative ideas and solutions with a common goal.
• Are comfortable stepping outside your role and respectfully challenging your peers and senior leaders across functions to ensure effective overall performance based on a high degree of trust.
• Embrace being part of a fast-paced dynamic team in a high-growth environment; this includes having excellent interpersonal and listening skills as well as a desire to remove barriers to growth through innovation and creativity.

EQUAL EMPLOYMENT OPPORTUNITY

Tulea Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability genetic information veteran status or any other characteristic protected by applicable federal state or local law. Tulea Health is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation to participate in the application or interview process please contact . Tulea Health participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.