Director, Quality

Location: Nevada (Manufacturing Facility)
Employment Type: Full-time Exempt
Reports To: VP Manufacturing

This position plays a critical role in protecting the brand the customer experience and the safety of the a luxury camper van business quality failures are highly visible and safety risks are unacceptablethis role ensures both are controlled measured and continuously improved.

The Quality Director is responsible for developing implementing and leading Noovos company-wide quality strategy and Quality Management System (QMS) supporting the design manufacture delivery and service of premium camper vans.

This position owns the systems processes standards and organizational capabilities necessary to ensure Noovo consistently delivers vehicles that meet internal quality standards engineering specifications customer expectations and applicable regulatory requirements.

The Quality Director will lead the transition from primarily inspection-based quality control to a mature prevention-based quality organization where quality is built into product design supplier processes manufacturing operations and standard work.

The role works closely with Manufacturing Manufacturing Engineering Supply Chain Inventory Control Product Engineering Compliance & Product Safety ERP Operations and Service & Repair to identify risk prevent defects improve First Pass Yield reduce Cost of Poor Quality and systematically eliminate recurring issues.

The Quality Director is expected to be highly visible on the manufacturing floor and capable of balancing strategic QMS development with hands-on problem solving in a growing manufacturing environment.

Key Responsibilities

Quality Strategy & Leadership. Develop and execute Noovos overall quality strategy aligned with production growth and business objectives. Establish annual quality objectives KPIs improvement priorities staffing plans and organizational capabilities. Build and lead the Quality organization including supervisors inspectors technicians supplier-quality resources and future quality engineering functions. Establish clear accountability for quality throughout the manufacturing organization and promote the principle that quality is created by the processnot inspected into the product.

Quality Management System. Own the development implementation maintenance and continuous improvement of Noovos QMS. Establish controlled procedures for document control nonconforming material MRB corrective action supplier quality production control inspections audits calibration training and record retention. Lead internal QMS audits and management reviews and drive the organization toward a scalable ISO 9001:2015-aligned quality system.

Manufacturing Quality. Establish quality controls throughout the complete vehicle manufacturing process from incoming chassis and materials through production functional testing road testing final inspection and vehicle release. Develop appropriate quality gates inspection criteria test methods specifications checklists and acceptance standards. Ensure defects are identified as close as possible to their point of creation and prevent known defects from moving downstream.

First Pass Yield & Defect Reduction. Own measurement and improvement of First Pass Yield across production stages. Analyze defect and rework data to identify systemic issues recurring defects and process weaknesses. Lead cross-functional improvement efforts to reduce defects per vehicle rework hours quality escapes and Cost of Poor Quality.

Root Cause & Corrective Action. Establish disciplined problem-solving methodologies including 5 Why Fishbone 8D containment corrective action and verification of effectiveness. Ensure significant and recurring defects are investigated to root cause rather than repeatedly repaired. Track corrective actions to closure and verify that implemented solutions prevent recurrence.

Nonconforming Material & MRB. Own the Nonconformance and Material Review Board processes. Ensure nonconforming materials and products are identified documented segregated controlled and properly dispositioned. Chair or oversee MRB activities and ensure appropriate participation from Engineering Manufacturing Supply Chain Compliance and other stakeholders.

Supplier Quality. Develop Noovos supplier-quality program in partnership with Supply Chain and Purchasing. Establish incoming quality requirements based on supplier and component risk. Monitor supplier defect rates and quality performance initiate Supplier Corrective Action Requests where appropriate and participate in supplier qualification audits development and performance reviews. Work with suppliers and Purchasing to eliminate recurring defects at the source.

Incoming Quality. Establish risk-based incoming inspection requirements for purchased materials and components. Define sampling plans acceptance criteria inspection methods documentation and escalation processes. Reduce dependence on incoming inspection as supplier capability and demonstrated quality performance improve.

Product & Process Quality Planning. Participate in New Product Introduction engineering changes and process changes to ensure quality requirements are considered before release to production. Partner with Manufacturing Engineering and Product Engineering on design-for-quality manufacturability process capability inspection requirements validation and production readiness.

Quality Data & Analytics. Develop reliable quality reporting and dashboards using Noovos ERP and quality data systems. Establish consistent defect classifications failure codes inspection records and quality metrics. Analyze trends by vehicle model VIN production stage component supplier defect type technician and other meaningful dimensions.

Customer & Field Quality. Partner with Service & Repair to create a closed-loop feedback system between customer experience and manufacturing. Analyze warranty claims service repairs customer complaints repeat failures and field-quality issues. Ensure significant field failures are communicated to Manufacturing and Engineering and converted into appropriate corrective actions.

Product Safety & Regulatory Interface. Partner closely with the Compliance & Product Safety Manager on issues that could affect vehicle safety FMVSS requirements NHTSA obligations RV industry requirements or other applicable standards. Immediately escalate potential safety-related defects and maintain appropriate quality documentation and traceability. The Quality Director supports regulatory conformity through the QMS while the Compliance & Product Safety function retains ownership of regulatory interpretation and certification requirements.

Final Vehicle Quality & Release. Establish objective final vehicle inspection and release criteria. Ensure required inspections functional tests road tests rework verification configuration checks and documentation are complete before release. Maintain independence and authority for Quality to prevent release of vehicles that do not meet established requirements.

Continuous Improvement. Partner with Manufacturing leadership and Manufacturing Engineering to improve process capability and eliminate waste associated with defects inspection rework repair and troubleshooting. Promote standard work quality at the source mistake-proofing visual controls layered process audits and other Lean quality methodologies.

Qualifications

Education: Bachelors degree in Quality Engineering Manufacturing Industrial Engineering Operations Management or a related technical discipline preferred. Equivalent combination of education and significant manufacturing quality leadership experience may be considered.

Experience: 8 years of progressive manufacturing quality experience with at least 35 years in quality leadership. Experience building or significantly improving a manufacturing QMS is strongly preferred. Automotive RV aerospace marine specialty vehicle or other complex discrete-manufacturing experience is highly desirable.

Candidates should have demonstrated experience with manufacturing quality supplier quality root-cause analysis CAPA NCR/MRB quality audits inspection systems quality metrics and cross-functional problem solving.

Experience operating in a rapidly growing manufacturing organization is strongly preferred.

Technical Skills

Strong working knowledge of ISO 9001:2015 principles Lean Manufacturing structured root-cause analysis 8D CAPA MRB supplier-quality management statistical analysis inspection and test methods process auditing and quality-data analysis.

Experience with ERP-based quality systems is required; Odoo experience is preferred.

Familiarity with vehicle manufacturing FMVSS/NHTSA requirements RV standards product traceability configuration management and serialized manufacturing is highly desirable.

ASQ CQE CMQ/OE ISO 9001 Lead Auditor Six Sigma Green/Black Belt or comparable certifications are preferred but not required.

Compensation & Benefits

• Salary range: $120000 $140000 annually
• Medical dental and vision insurance
• Paid time off and paid holidays
• 401(k) plan with company match