Director, Program Management

We are seeking a strategic and execution-oriented Delivery Lead / PMO leader to oversee complex AI data customer experience and digital transformation initiatives. Youll lead a portfolio of transformative AI data and customer experience programsfrom strategy through adoption and measurable business value. This is a hands-on role where you bridge business strategy and execution establishing the discipline and governance that turns ambitious plans into real impact.

Youll work across strategy architecture data engineering analytics AI marketing technology product and operations teams. Your job is to translate complex business objectives into clear measurable outcomesand make sure teams actually deliver them.

This isnt just project management. Its about building how complex work gets done. Youll establish PMO standards delivery frameworks and governance models that improve speed quality and accountability. Youll coach teams manage risks and escalate strategically. Youll run the meetings and forums that keep initiatives aligned and moving forward.

WHAT YOULL DO

• Lead a portfolio of strategic AI data digital and customer transformation programs from discovery through production launch and adoption
• Establish project charters roadmaps governance models milestones workstreams and clear success measures that teams can rally around
• Create and maintain PMO standards delivery frameworks RACI models reporting templates and stage gates that work across the organization
• Coordinate teams across multiple domainsstrategy architecture data engineering analytics AI CRM MarTech product and operations
• Translate complex business objectives into initiatives requirements and priorities that teams understand and can act on
• Manage risks issues dependencies scope changes budgets capacity and escalationskeeping stakeholders informed and decisions moving
• Run operating reviews steering committees client meetings status reports and decision forums that keep everyone aligned
• Guide initiatives through every phase: discovery assessment proof of concept implementation production launch and adoption
• Ensure solutions are practical scalable well-governed and aligned to enterprise architecture and data strategy
• Support business development proposals estimates statements of work and client presentations
• Develop reusable delivery playbooks and continuously improve how teams plan and execute work
• Coach delivery managers project managers and team members to strengthen delivery capability across the organization
• Track business value: adoption rates revenue impact retention efficiency gains cycle time improvements data quality and customer experience outcomes

Qualifications :

Must be willing to commute to Stamford CT. 

• You bring 10 years of experience in program delivery PMO leadership management consulting digital transformation data strategy or technology delivery. Youve led complex multi-workstream programs for enterprise or Fortune 500 clients and understand what it takes to move the needle.
• You have hands-on experience with several of these areas: AI readiness data modernization Customer 360 identity resolution CDPs CRM MarTech analytics or composable data platforms. Youre comfortable with Agile hybrid and traditional project delivery methodsand know which approach fits which situation.
• Youre a builder. Youve created governance structures and delivery processes that actually improve speed quality and accountability. You communicate exceptionally wellpresenting to executives with confidence and leading clients through complexity. You operate strategically while staying grounded in delivery details.
• You have strong commercial judgment: youve worked with estimates budgets staffing models proposals and statements of work. You hold a bachelors degree or equivalent professional experience.

PREFERRED

• Background in consulting agencies systems integration or high-growth transformation practices
• Experience taking AI or data initiatives from strategy or proof of concept into production at scale
• Track record of building or scaling a PMO delivery practice or consulting capability
• Professional certifications (PMP PgMP SAFe Scrum Lean or similar)
• Experience managing distributed or global teams
• Familiarity with cloud data platforms marketing technology ecosystems CRM platforms and modern analytics environments

WHAT SUCCESS LOOKS LIKE IN YOUR FIRST 12 MONTHS

• Established a consistent delivery governance model across the portfolio that teams actually use
• Dramatically improved visibility into milestones risks dependencies capacity and financial health
• Increased on-time and on-budget delivery performance across programs
• Created reusable playbooks for AI data and customer transformation programs that accelerate future work
• Improved the conversion rate from strategy and assessment work into funded implementation initiatives
• Demonstrated measurable business value from delivered programstracked and communicated to leadership

Additional Information :

Blend solves big challenges by blending people and AI to make your world a better place. We work with enterprise and Fortune 500 clients on AI data customer experience and digital transformation initiativeshelping them realize meaningful impact. Our culture values clarity collaboration and real results. We invest in our people we do substantive work and we measure ourselves by what our clients achieve.

To apply please submit your application and a brief note on what attracts you to this role.

The starting pay range for this role is $190000 - $280000. Actual compensation within the range will be dependent on several factors including but not limited to relevant experience skills certifications training and location. It is not typical for an individual to be hired at or near the top of the range and determining factors for compensation are considered for each individual circumstance. BLEND360 also offers a competitive benefits program to meet the health and financial well-being of our team and their families. You can look forward to a range of benefits including medical dental vision 401K PTO paid holidays commuter benefits spending accounts life insurance disability coverage and EAPs. 

Remote Work :

No

Employment Type :

Full-time