Director, Product Management (Digital Experiences)

Achieve is seeking an innovative talented Director Product Management to spearhead the digital acquisition and service experiences for our acquisition  & loan servicing flows across all Achieve Lending product lines. This is a high-visibility Player/Coach position with leadership responsibilities for a team of PMs. You will refine and execute on the overarching digital experience vision while maintaining the technical depth and hands-on drive required to step directly into the engineering data user research and product squads and  drive execution when complex delivery challenges arise.

What Youll Do

• Refine Strategic Vision for Digital Experience: multi  Own the long-term vision strategy and integrated roadmap for the Digital Acquisition & Loan Servicing Portal across all Achieve Lending Products (Personal Loans and HELOCs) including integration of AI agents and tools.
• High-leverage Execution as Player/Coach: Lead multi-functional product squads at a strategic level while staying close enough to architecture backlog and technical specs to step in as a hands-on technical product leader during critical delivery phases.
• Design Integrated Acquisition Origination & Servicing Journeys: Standardize and unify digital onboarding origination automated decisioning document collection and post-origination servicing into a seamless high-conversion experience while ensuring a seamless transition between consumer self-serve and human assisted experiences.
• Optimize Funnel & Retention Metrics: Relentlessly analyze user behavior and funnel metrics to drive conversion self-service loan management and referrals and cross-sell/refinancing opportunities.
• Personalize Consumer Engagement: Drive full funnel conversion by expanding omnichannel tools to engage consumers however they prefer to be engaged including AI tools and integrations.
• Lead Cross-Functional Collaboration: Partner with Engineering Marketing Enterprise Product Management Credit Risk Legal Compliance Sales and Operations to deliver scalable compliant products on time.
• Grow Capability & Bench Strength: Coach mentor and develop a team of Product Managers establishing clear career pathways and elevated execution standards across the department.

Qualifications :

What Youll Bring

• Experience: 10 years of proven product management experience delivering complex consumer-facing digital products with at least 35 years in a Product Leadership capacity. with a Bachelors degree in a related field or equivalent practical experience.
• FinTech & Lending Domain Expertise: Deep domain expertise in consumer lending (Personal Loans Mortgages/HELOCs or debt consolidation/acceleration). Direct experience with Loan Origination Systems (LOS) servicing platforms digital underwriting and credit bureau integrations.
• Multi-Product Cross-Selling: Proven success consolidating fragmented product flows into a seamless digital experience with effective cross-selling capabilities to match consumers with the best possible product.
• Technical Acumen & Hands-On Leadership: Strong technical depth with the ability to review API documentation participate in architectural discussions write detailed specifications and lead technical execution squads directly when needed.
• Cutting Edge Engagement Channels: Incessant search to push our digital experiences into new channels to provide a best-in-class consumer experience meeting all consumers where they prefer (digital phone SMS email AI)
• Regulatory & Compliance Knowledge: Robust understanding of lending compliance and regulatory requirements.
• Analytical & Strategic Rigor: Demonstrated ability to leverage product analytics A/B testing methodologies and conversion rate optimization frameworks to guide strategic decisions.

Achieve Leader Model Expectations (Director Level)

In accordance with Achieves Lead Forward Rubric this Director position requires demonstrated excellence across four foundational leadership pillars: 

1. Trusted Steady Leadership

Maintains composure and steady communication during high-pressure pivots. Instills trust across teams through consistency fairness and transparent communication. Bridges the competing stakeholder priorities using credibility and relationships to align divergent teams around shared goals.

2. Focused & Agile

Sets high-impact objectives that streamline cross-team execution and remove low-value work. Actively leads teams through change by providing context engaging managers addressing resistance and adjusting plans as needed. Navigates complex ambiguity with confidence evaluating options and providing sufficient clarity for teams to act while remaining flexible.

3. Own the Outcome

Drives consistently high performance through disciplined execution and clear transparent accountability practices. Standardizes core cross-team workflows so execution remains dependable without relying on crisis management or individual heroics. Actively identifies where workflows break down between managers replacing manual workarounds with repeatable scalable procedures.

4. Grow People & Capability

Identifies key talent holds managers accountable for developing their teams and supports active coaching. Drives strong leadership development across teams and builds capable managers. Invests in coaching feedback and growth opportunities to elevate capability and consistency across the function.

Additional Information :

Achieve well-being with:

• Hybrid and remote work opportunities
• 401 (k) with employer match
• Medical dental and vision with HSA and FSA options  
• Competitive vacation and sick time off as well as dedicated volunteer days
• Access to wellness support through Employee Assistance Program Talkspace and fitness discounts
• Up to $5250 paid back to you on eligible education expenses
• Pet care discounts for your furry family members
• Financial support in times of hardship with our Achieve Care Fund
• A safe place to connect and a commitment to diversity and inclusion through our six employee resource groups

Note: We will be unable to facilitate H1-B Visa transfer or sponsorship along with STEM-OPT Visa.

Work from home/hybrid:

We are proudly offering hybrid options in the Phoenix AZ and San Francisco CA metro market. We are offering 100% remote work in other approved PST MST CST locations.

Salary Range: $220000 to $250000 salary bonus benefits.

This information represents the expected salary range for this role. Should we decide to make an offer for employment well consider your location experience and other job-related factors.

Join Achieve change the future.

At Achieve were changing millions of lives.
From the single parent trying to catch up on bills to the entrepreneur needing a loan for the next phase of growth youll get to be a part of their journey to a better financial future. Were proud to have over 3000 employees in mostly hybrid and 100% remote roles across the United States with hubs in Arizona California and Texas. We are strategically growing our teams with more remote work-from-home opportunities every day to better serve our members. A career at Achieve is more than a jobits a place where you can make a true impact have a sense of belonging establish a fulfilling career and put your well-being first.

Attention Agencies & Search Firms: We do not accept unsolicited candidate resumes or profiles. Please do not reach out to anyone within Achieve to market your services or candidates. All inquiries should be directed to Talent Acquisition only. We reserve the right to hire any candidates sent unsolicited and will not pay any fees without a contract signed by Achieves Talent Acquisition leader.

Remote Work :

No

Employment Type :

Full-time