Director, Product Design

Thumbtack is the one app you need to take care of and improve your home from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S. people turn to Thumbtack to complete urgent repairs seasonal maintenance and bigger improvements. We help homeowners know which projects to do when to do them and who to hire from our growing community of 300000 local service businesses. If making an impact inspires you join us. Imagine what well build together.

Were a tight-knit team of product designers researchers and content designers working closely with engineers and product managers to research explore and iterate on well-crafted user experiences that are innovative engaging and delightful. We collaborate regularly through design critiques work sessions and presentations to inspire and influence the direction of the product and company as a whole.

At Thumbtack were building the most trusted way for people to care for their homes. Delivering on that promise means meeting homeowners at every doorway into our product from the partners who bring them to Thumbtack to the experiences that keep them coming back. Our Demand Partnerships and Demand Gen teams sit at the front of that mission: Demand Partnerships builds the strategic relationships retail and OEM platforms like Lowes GenAI platforms like OpenAI and Gemini and new verticals like real estate and property management that create new entry points into Thumbtack while Demand Gen owns the acquisition lifecycle and experience-led growth work that turns demand into lasting engagement.

Were looking for a Director of Product Design to lead design across the Demand Partnerships and Demand Gen pillar. This is a senior leadership role responsible for setting vision elevating craft and driving strategy across multiple teams spanning partner-facing and homeowner-facing experiences. Youll build strong cross-functional partnerships with Business Development Marketing and Engineering leadership and lead a high-performing design organization to deliver impactful user-centered experiences at scale.

• Lead and scale Product Design across the Demand Partnerships and Demand Gen pillar overseeing multiple teams and designers

• Define and drive a clear compelling vision and north star that guides product and experience decisions

• Mentor and develop the skills talents and careers of the designers on your team coaching them to success and impact

• Partner with Product Engineering Research and Data leaders (as well as cross-functional partners in Business Development and Marketing) to shape strategy and drive business impact

• Ensure consistent delivery of high-quality user-centered design solutions across teams

• Establish effective team processes operating models and org design to scale design impact

• Champion user-centered thinking and integrate research and data into decision-making

• 10 years of experience managing product designers including senior-level talent and/or managers

• Proven track record of driving product vision and strategy across complex cross-functional environments

• Craft and Systems Thinking: a high bar for visual interaction and systems thinking across experiences and ability to raise quality through teams rather than individual contribution

• Exceptional cross-functional leadership and influence at senior and executive levels

• Experience building and scaling high-performing design teams and inclusive team cultures

• Deep commitment to user-centered design with strong partnership with Research and Data

• Experience leading product design for growth and/or demand-generation experiences with a track record of improving acquisition conversion activation and/or retention through experimentation data and user insight

• For candidates living in San Francisco / Bay Area San Jose New York City or Seattle metros the expected total cash compensation (base salary variable pay if applicable) range for the role is currently $293300.00 - $379500.00.

• For candidates living in Austin TX or Washington DC metros or in California Massachusetts New Jersey or Washington states the expected total cash compensation (base salary variable pay if applicable) range for the role is currently $264400.00 - $342100.00.

• For candidates living in all other US locations the expected total cash compensation (base salary variable pay if applicable) range for this role is currently $249100.00 - $322300.00.

Actual offered salaries will vary and will be based on various factors such as calibrated job level qualifications skills competencies and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age pregnancy sexual orientation gender identity or expression religion national origin ancestry citizenship marital status military or veteran status genetic information disability status or any other characteristic protected by federal provincial state or local law. We also will consider for employment qualified applicants with arrest and conviction records consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process please contact: .

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Required Experience:

Director