Director, Process Intelligence Results Delivery Office

At Amgen if you feel like youre part of something bigger its because you are. Our shared missionto serve patients living with serious illnessesdrives all that we do.

Since 1980 weve helped pioneer the world of biotech in our fight against the worlds toughest diseases. With our focus on four therapeutic areas Oncology Inflammation General Medicine and Rare Disease we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer heart disease inflammatory conditions rare diseases and obesity and obesity-related conditions. As a member of the Amgen team youll help make a lasting impact on the lives of patients as we research manufacture and deliver innovative medicines to help people live longer fuller happier lives.

Our award-winning culture is collaborative innovative and science based. If you have a passion for challenges and the opportunities that lay within them youll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Business Performance Director

Lets do this. Lets change the this vital role within the Results Delivery Office (RDO) you will be responsible for advancing and scaling Process Intelligence capabilities to support enterprise transformation priorities including process simplification automation and value realization.

This role focuses on executing prioritized transformation initiatives enabling capability adoption and strengthening the operating model governance and delivery infrastructure for Process Intelligence across the enterprise.

Process Intelligence is a data-driven approach to creating process transparencyleveraging process mining analytics and business expertise to uncover how end-to-end processes are actually executed identify improvement opportunities and drive measurable outcomes.

You will work across business technology and transformation teams to ensure Process Intelligence is embedded scalable and delivering sustained business value.

Key Responsibilities

Execution & Value Delivery

• Lead execution of Process Intelligence activities across prioritized enterprise transformation initiatives
• Translate strategic priorities into actionable plans deliverables and measurable outcomes
• Drive identification and realization of value through process optimization automation and performance improvement
• Ensure consistent high-quality delivery across multiple concurrent initiatives

Capability Enablement & Scaling

• Develop and enhance supporting structures tools and methodologies to scale Process Intelligence adoption
• Enable and support functional transformation teams in applying Process Intelligence capabilities
• Build and manage knowledge repositories of process insights benchmarks and best practices
• Promote reuse of assets standard approaches and scalable delivery models

Governance & Operating Model

• Support establishment and evolution of governance frameworks standards and KPIs for Process Intelligence
• Ensure alignment with enterprise transformation goals and value tracking mechanisms

Cross-Functional Leadership

• Partner closely with RDO Digital Technology & Innovation (DTI) and functional business teams
• Act as a trusted advisor to senior stakeholders on process performance and improvement opportunities
• Drive alignment across stakeholders to ensure coordinated execution and adoption
• Facilitate effective communication of insights and outcomes to executive audiences

Technical & Analytical Leadership

• Oversee deployment and application of process mining task mining and analytics tools
• Guide teams in transforming complex process data into actionable insights and business decisions
• Support evaluation testing and onboarding of new Process Intelligence technologies
• Provide input into future-state tool strategy and data requirements

People & Capability Leadership

• Foster a culture of continuous improvement accountability and innovation
• Provide thought leadership on best practices in process analysis mining and performance management
• Enable capability uplift across both direct and indirect teams

What we expect of you

We are all different yet we all use our unique contributions to serve patients. The professional we seek is a person with these qualifications.

Basic Qualifications:

Doctorate degree and 4 years of experience
or
Masters degree and 7 years of experience
or
Bachelors degree and 9 years of experience

In data science business analytics process improvement engineering or related fields

Preferred Qualifications:

Leadership & Execution

• Proven ability to lead large-scale cross-functional initiatives and deliver measurable outcomes
• Strong ability to translate strategy into execution and operationalize capabilities
• Experience managing both direct teams and matrixed environments

Process Intelligence & Technical Expertise

• Deep experience in process mining process analysis and performance optimization
• Hands-on experience with tools such as Celonis Signavio UiPath Process Mining
• Experience with data visualization tools (Power BI Tableau)
• Ability to work with large complex and unstructured datasets
• Understanding of automation technologies (RPA AI/analytics)

Strategy Governance & Value Realization

• Experience establishing governance frameworks KPIs and value tracking mechanisms
• Strong understanding of enterprise transformation and continuous improvement methodologies

Business & Stakeholder Leadership

• Exceptional ability to influence senior stakeholders and drive alignment
• Strong communication skills with ability to translate complex insights into clear business outcomes
• Experience operating in a global matrixed organization

Ways of Working

• Strong problem-solving and decision-making capabilities in ambiguous environments
• High degree of accountability ownership and autonomy
• Collaborative mindset with ability to build partnerships across functions
• Comfort operating in a dynamic evolving transformation environment

As we work to develop treatments that take care of others we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture well support your journey every step of the way.

The expected annual salary range for this role in the U.S. (excluding Puerto Rico) is posted. Actual salary will vary based on several factors including but not limited to relevant skills experience and qualifications.

In addition to the base salary Amgen offers a Total Rewards Plan based on eligibility comprising of health and welfare plans for staff and eligible dependents financial plans with opportunities to save towards retirement or other goals work/life balance and career development opportunities that may include:

• A comprehensive employee benefits package including a Retirement and Savings Plan with generous company contributions group medical dental and vision coverage life and disability insurance and flexible spending accounts
• A discretionary annual bonus program or for field sales representatives a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans
• Flexible work models where possible. Refer to the Work Location Type in the job posting to see if this applies.

In any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Amgen does not have an application deadline for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.

Sponsorship for this role is not guaranteed.

As an organization dedicated to improving the quality of life for people around the world Amgen fosters an inclusive environment of diverse ethical committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range