Director, Print & Mail Operations

Sun Life U.S. is one of the largest providers of employee and government benefits helping approximately 50 million Americans access the care and coverage they need. Through employers industry partners and government programs Sun Life U.S. offers a portfolio of benefits and services including dental vision disability absence management life supplemental health medical stop-loss insurance and healthcare navigation. We have more than 6400 employees and associates in our partner dental practices and operate nationwide.

At Sun Life were driven by our Purpose: helping our Clients achieve lifetime financial security and live healthier lives. Our values shape how we work: caring authentic bold inspiring and impactful.

When you join Sun Life youll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions so you can make a meaningful difference in our Clients lives.

Visit our website to discover how Sun Life is making life brighter for our customers partners and communities.

Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work in the contiguous states plus AK.

The opportunity: We are seeking a Director Print & Mail Operations to lead Sun Lifes enterprise print and mail operations across the U.S. This is a highly visible leadership opportunity for an experienced operations leader who can deliver reliable compliant and efficient document services across high-volume print mail document intake scanning and digitization functions.

Reporting to the Assistant Vice President you will oversee facilities in Milwaukee WI; Kansas City KS; and Wellesley MA while leading managers who are responsible for day-to-day site performance. You will play a key role in strengthening operational consistency building leadership capability improving employee trust and engagement and ensuring the function continues to meet evolving business regulatory and client communication needs.

Primary location is Milwaukee WI. Regular travel is required to operational facilities in Kansas City MO and Wellesley MA.

How you will contribute:

• Set the vision and direction for multi-site print and mail operations ensuring Sun Life delivers reliable compliant and efficient document services across inbound mail scanning digitization print production finishing and outbound distribution.
• Develop strong site leaders and engaged teams by building trust reinforcing accountability improving delegation and creating a culture of performance coaching and continuous improvement.
• Serve as the senior operational decision-maker for production priorities service risks escalations business continuity needs and issues that impact clients teams or enterprise partners.
• Raise the bar on operational excellence by improving quality turnaround time consistency controls throughput and service reliability across facilities.
• Accelerate modernization through automation digitization workflow optimization cost discipline and data-informed decisions that reduce friction and improve how work gets done.
• Influence business technology procurement finance vendor and operational partners to strengthen compliance privacy audit readiness risk management and alignment to evolving business needs.

What you will bring with you:

• Significant experience leading complex corporate in-plant print and mail operations preferably within a regulated or high-volume document processing environment such as financial services insurance healthcare government or education.
• Proven success leading people leaders and multi-site teams.
• Strong knowledge of end-to-end print and mail operations including quality turnaround time service delivery controls and business continuity.
• Demonstrated ability to build trust coach managers address performance gaps and develop leadership capability across teams.
• Experience driving transformation automation digitization workflow improvement cost management and vendor performance.
• Strong communication stakeholder management risk awareness and operational judgment; bachelors degree or equivalent experience preferred.

Salary:

$122700-$184100

At our company we are committed to pay transparency and equity. The salary range for this role is competitive nationwide and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills qualifications experience education and geographic addition to your base salary this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions.

Not ready to apply yet but want to stay in touch Join our talent community to stay connected until the time is right for you!

We are committed to fostering an inclusive environment where all employees feel they belong are supported and empowered to thrive. We are dedicated to building teams with varied experiences backgrounds perspectives and ideas that benefit our colleagues clients and the communities where we operate. We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life we prioritize your well-being with comprehensive benefits including generous vacation and sick time market-leading paid family parental and adoption leave medical coverage company paid life and AD&D insurance disability programs and a partially paid sabbatical program. Plan for your future with our 401(k) employer match stock purchase options and an employer-funded retirement account. Enjoy a flexible inclusive and collaborative work environment that supports career growth. Were proud to be recognized in our communities as a top employer. Proudly Great Place to Work Certified in Canada and the U.S. weve also been recognized as a Top 10 employer by the Boston Globes Top Places to Work for two years in a row. Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans unless the accommodation would impose an undue hardship on the operation of our business. Please email to request an accommodation.

For applicants residing in California please read our employee California Privacy Policy and Notice.

We do not require or administer lie detector tests as a condition of employment or continued employment.

Sun Life will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of applicable state and local laws including applicable fair chance ordinances.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.