Director People Experience & Operations

About Delinea:
Delinea is a pioneer in securing human and machine identities through intelligent centralized authorization empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence Delineas leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle across cloud and traditional infrastructure data SaaS applications and AI. It is the only platform that enables you to discover all identities including workforce IT administrator developers and machines assign appropriate access levels detect irregularities and respond to threats in real-time. With deployment in weeks not months 90% fewer resources to manage than the nearest competitor and a 99.995% uptime Delinea delivers robust security and operational efficiency without compromise. Learn more about Delinea on LinkedIn X and YouTube.

Join our passionate global team at Delinea and help us make the world a safer and more secure place. Our success is driven by world-class product leadership outstanding engineers and strategic investment from TPG. We value diversity innovation and a culture of respect and fairness. If youre ready to push boundaries and challenge the status quo in security we want to hear from you.

Apply today to help us achieve our mission.

The Director People Experience & Operations owns how work gets done across the employee lifecycle at Delinea from onboarding through offboarding and everything in between.

You will lead a global team of People Operations and Experience Analysts and a Facilities Manager partnering closely with HR Business Partners Talent Acquisition Total Rewards IT Legal and Finance. You will be accountable for a cohesive consistent employee experience across every region we operate in and for the compliance data integrity and process discipline that make it defensible.

We are looking for someone who understands talent density: who hires selectively sets a high bar and builds a small team that outperforms a large one.

What Youll Do:

People Operations & Service Delivery:

• Own day-to-day global People Operations transactions workflows records escalations and case management with clear SLAs and measurable quality standards.

• Design and mature HR service delivery: intake triage routing documentation and self-service so the team scales without adding headcount linearly.

• Establish operational metrics and reporting that give leadership a real view of cycle times volume accuracy and employee sentiment.

• Serve as the escalation point for complex ambiguous or high-sensitivity operational issues.

Employee Lifecycle & Experience:

• Own the end-to-end employee lifecycle and drive it toward a single coherent experience rather than a set of disconnected handoffs.

• Lead the redesign of onboarding and offboarding the two moments that shape how employees judge everything else including cross-functional orchestration with IT Security Facilities and hiring managers.

• Partner on employee development and growth programming building the operational backbone that makes learning and career pathing consistent and accessible.

• Continuously identify friction in the employee journey and remove it using data rather than anecdote to prioritize.

Employee Listening Engagement & Communications:

• Build and operate an active employee listening program survey strategy cadence analysis and most importantly the closed-loop action planning that follows.

• Translate listening data into clear recommendations for executives and people leaders and hold the organization accountable to follow-through.

• Own People team communications: the calendar the channels the voice and the standards that make our messages clear timely and trusted.

Compliance Data & Risk:

• Ensure global compliance across employment documentation recordkeeping data privacy and statutory requirements in every country where we operate.

• Lead documentation and compliance audits and drive remediation to completion with durable controls so gaps do not reopen.

• Own the operational side of global mobility and immigration consolidating fragmented processes into a single governed program.

• Uphold HR data integrity and appropriate access standards across People processes partnering with HRIS IT and Security in an identity security company this standard is non-negotiable.

Process Design & Systems Partnership:

• Own the process design behind our People systems: define the workflows business rules and service standards then partner with our HRIS team who own configuration and system administration to bring them to life.

• Translate operational needs into clear requirements test what gets built and own the change management training and adoption that determine whether it actually works.

• Write and maintain the process standards SOPs and documentation the People team runs on and enforce them.

• Build durable cross-functional processes with HRIS IT Legal Finance Payroll and Security where People workflows cross department boundaries.

Global Facilities:

• Oversee global facilities and workplace operations through a Facilities Manager covering site strategy vendor management budget safety and the in-office experience.

Team Leadership:

• Lead coach and develop a globally distributed team of People Operations and Experience Analysts and Facilities

• Set clear goals raise the performance bar and build a team known for judgment and follow-through not just throughput.

• Support the business with ad hoc People Operations needs without letting reactive work displace the strategic roadmap.

What Youll Take On First:

This role comes with a live agenda not a blank page. Your early priorities will include:

• Designing the People teams service model intake routing and reporting and partnering with HRIS to stand up the tooling behind it.

• Rebuilding onboarding and offboarding end to end.

• Consolidating global immigration and mobility into one governed process.

• Completing employment documentation compliance audits and closing the remediation items they surface.

• Launching an always-on employee listening program and the action-planning discipline behind it.

Looking ahead you will define and drive adoption of manager self-service alongside our HRIS team and build out employee development and growth infrastructure.

What You Bring:

• 8 years of progressive HR experience with deep hands-on grounding in People Operations HR service delivery or shared services.

• 3 years directly managing people including experience leading a distributed or global team.

• Demonstrated ownership of the full employee lifecycle with specific evidence of redesigning onboarding offboarding or comparable end-to-end processes.

• Strong global compliance fluency multi-country employment documentation recordkeeping data privacy and immigration/mobility operations.

• Genuine process and operational rigor: you document you measure you standardize and you can point to processes that outlasted you.

• Experience acting as the business owner on HR systems work defining requirements testing and driving adoption in partnership with an HRIS or systems team; Workday experience strongly preferred.

• Track record of building cross-functional processes with HRIS IT Legal Finance and Security.

• A talent density mindset you hire selectively give direct feedback and hold a high bar for yourself and your team.

• Excellent written communication; you can write a policy an all-company announcement and an executive summary equally well.

• Comfort operating with ambiguity competing priorities and a pace that rewards decisiveness.

Nice to Have:

• Experience in high-growth private-equity-backed or post-acquisition software environments.

• Experience running an employee listening platform and closed-loop action planning at scale.

• Global facilities or workplace operations oversight.

• M&A integration experience on the People Operations side.

What Success Looks Like:

• In 90 days: you know where the process gaps and compliance risks are and the team has a prioritized roadmap with owners and dates.

• In 6 months: onboarding and offboarding are redesigned and running the People service model is live and being used and compliance remediation is underway with clear tracking.

• In 12 months: employee listening is operating on a regular cadence with visible action immigration is consolidated self-service has meaningfully reduced manual volume and the People team runs on documented measurable standards.

Additional Information:

This is a full-time remote position based in the United States. Occasional travel may be required.

Why work at Delinea

• Were passionate problem-solvers helping the worlds largest organizations protect what matters most: their human and machine identities.

• We invest in people who are smart self-motivated and collaborative.

• What we offer in return is meaningful work a culture of innovation and great career progression.

At Delinea our core values are STRONG and guide our behaviors and success:

• Spirited - We bring energy and passion to everything we do

• Trust - We act with integrity and deliver on our commitments

• Respect - We listen value different perspectives and work as one team

• Ownership - We take initiative and follow through

• Nimble - We adapt quickly in a fast-changing environment

• Global - We embrace diverse people and ideas to drive better outcomes

We believe weaving these core values into our day-to-day actions and our process for hiring evaluating and promoting employees helps us cultivate a work environment that embraces collaboration and camaraderie.

We take care of our employees. We offer competitive salaries a meaningful bonus program and excellent benefits including healthcare insurance as well as pension/retirement matching comprehensive life insurance an employee assistance program time off plans and paid company holidays.

Delinea is an Equal Opportunity and Affirmative Action employer and prohibits discrimination and harassment of any type with regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Upon conditional offer of employment candidates are required to complete comprehensive criminal background check verification of education and verification of employment per employment addition all publicly posted social media sites may be reviewed.

Required Experience:

Director