Director, P&C Project & Process Excellence

At Zelis we Get Stuff Done. So lets get to it!

A Little About Us

Zelis is modernizing the healthcare financial experience across payers providers and healthcare consumers. We serve more than 750 payers including the top five national health plans regional health plans TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare experts driving real measurable results for clients.

At Zelis AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo accelerate innovation and amplify their impact. This is a place for builders with a growth mindset who act with agility embrace change and use modern technology to shape smarter solutions exceptional experiences and the future of our industry for our clients customers and our culture.

A Little About You

You bring a unique blend of personality and professional expertise to your work inspiring others with your passion and dedication. Your career is a testament to your diverse experiences community involvement and the valuable lessons youve learned along the way. You are more than just your resume; you are a reflection of your achievements the knowledge youve gained and the personal interests that shape who you are.

Position Overview

The Director People & Culture Project & Process Excellence is responsible for leading initiative execution ensuring strategic priorities are translated into scalable sustainable business outcomes.

This role serves as the operational integrator for the P&C organizationbringing visibility to priorities identifying dependencies mitigating risks and ensuring initiatives are designed and delivered with consistency discipline and measurable impact.

A core responsibility of this position is leading P&C process design and transformation. The Director applies structured process improvement methodologies to simplify work eliminate friction improve employee and manager experiences. We dont build processes we build experiences.

This leader must be known for building trusted partnerships aligning diverse stakeholders around shared outcomes and answering the question How do we make this happen

• Drive highly complex P&C initiatives across multiple workstreams while maintaining visibility into interdependencies resource constraints sequencing risks and organizational impacts.
• Foster collaboration across teams with differing priorities by creating clarity building consensus and maintaining momentum.
• Bring exceptional organizational agility and systems thinking to P&C initiatives.
• Integrate change management into program execution by identifying stakeholder impacts assessing organizational readiness mitigating adoption risks and ensuring employees and leaders are prepared for new processes technologies and ways of working.
• Champion continuous improvement and operational excellence as foundational capabilities for the People & Culture function.

• Lead process design redesign and continuous improvement efforts
• Think holistically about how people process technology and data intersect.
• Facilitate current-state assessments future-state design sessions stakeholder workshops and implementation planning.
• Develop standardized process frameworks governance models documentation standards and operational measures that enable consistency across the P&C organization.
• Ensure process design aligns with technology capabilities data requirements AI and automation opportunities and business objectives.

• Project lead the collective P&C workstreams on M&A deals. Partner with the business HRBP and P&C leadership to execute a smooth integration into Zelis.
• Direct the planning coordination and delivery of deals by establishing governance managing timelines mitigating risks and driving accountability across multiple stakeholders and functional teams.
• Partner with P&C Centers of Excellence Operations HR Technology and business leaders to integrate people process and technology solutions ensuring initiatives are delivered seamlessly with minimal operational disruption and a positive employee experience.
• Own and maintain the P&C M&A playbook artifact library and archive for completed M&A transactions.

• Build strong trusted relationships across the People & Culture organization and with partners throughout the enterprise.
• Serve as a collaborative thought partner who brings structure to ambiguity and helps P&C navigate complex challenges.
• Influence without direct authority by establishing credibility demonstrating sound judgment and consistently delivering results.
• Create an environment of partnership transparency and shared accountability across functions.

• Bachelors degree in Human Resources Organizational Development Business or related field; Masters in related field preferred
• Typically 12 years of progressive leadership experience in HR Operations Consulting Business Transformation PMO or Operational Excellence; previous HR experience preferred
• Demonstrated expertise leading large scale process design and business process transformation initiative as well as complex cross-functional programs with multiple concurrent initiatives
• M&A integration experience required; strong understanding of M&A complexities for HR
• Requires proficiency using AI tools skillfully with an understanding of how to develop/create intelligent prompts and/or agents.
• Advanced proficiency in AI-enabled PM tools and data-driven decision frameworks.
• Exceptional stakeholder management facilitation communication and executive influencing skills.

Please note at this time we are unable to proceed with candidates who require visa sponsorship now or in the future.

Location and Workplace Flexibility

Zelis is headquartered in the U.S. with multiple locations across the country and in Hyderabad India. Check out our locations to learn more about our offices. All employee work locations are based on the needs of the position and are determined by the Leadership -office work and activities vary based on work and team objectives in accordance with Company policies.

While location expectations vary by role candidates within approximately 50 miles of a U.S. office are generally preferred to support collaboration when needed. Our hybrid approach is flexible and in-office presence is guided by team and business needs rather than a fixed weekly schedule.

Base Salary Range

$139000.00 - $176700.00

At Zelis we are committed to providing fair and equitable compensation packages. The base salary range allows us to make an offer that considers multiple individualized factors including experience education qualifications as well as job-related and industry-related knowledge and skills etc. Base pay is just one part of our Total Rewards package which may also include discretionary bonus plans commissions or other incentives depending on the role.

Zelis full-time associates are eligible for a highly competitive benefits package as well which demonstrates our commitment to our employees health well-being and financial protection. The US-based benefits include a 401k plan with employer match flexible paid time off holidays parental leaves life and disability insurance and health benefits including medical dental vision and prescription drug coverage.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

We welcome applicants from all backgrounds and encourage you to apply even if you dont meet 100% of the qualifications for the role. We believe in the value of diverse perspectives and experiences and are committed to building an inclusive workplace for all.

Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process please email .

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities duties and skills from time to time.