Director Parcel Transportation Solutions

Director Parcel Transportation Solutions

Lead the strategy growth commercialization and operational management of DHL Supply Chains parcel transportation solution across North America. The role is accountable for building and managing a multi-carrier parcel network negotiating and administering carrier agreements designing customer parcel programs ensuring freight payment and financial controls and delivering profitable growth. This leader will develop a high-performing team establish the reporting and analytics needed to manage service cost capacity and profitability and partner with customers and internal stakeholders to create scalable parcel solutions that support evolving eCommerce returns fulfillment and distribution needs.

Job Description

Customer and Commercial

• Define and commercialize DHL Supply Chains parcel transportation solution including standard offerings customer-specific program designs pricing inputs service models implementation requirements and ongoing governance.
• Partner with Business Development Account Management Solution Design Operations and customers to design parcel programs that meet service cost speed visibility returns and customer experience requirements.
• Support pursuit activity and customer expansions by translating parcel market expertise into compelling executable solutions and clear customer value propositions.
• Establish customer-facing performance reviews and business reviews covering service cost claims accessorials carrier mix savings opportunities and continuous improvement actions.

Carrier and Network Strategy

• Lead the parcel carrier strategy across national regional local postal gig economy expedited and specialty parcel providers as appropriate for customer requirements.
• Own carrier sourcing contract negotiation support rate card administration service-level expectations capacity planning peak readiness issue escalation and carrier relationship management.
• Monitor changes in the parcel market carrier offerings accessorial structures delivery options technology capabilities and capacity conditions to keep DHLs solution competitive and resilient.
• Ensure carrier programs are operationally feasible financially sound compliant with DHL policies and aligned with customer commitments.

Financial

• Manage parcel solution profitability including revenue gross profit cost-to-serve carrier spend billing accuracy margin improvement initiatives and annual operating plan commitments.
• Partner with Finance to ensure accurate carrier payment customer billing accruals claims resolution and financial reporting.
• Develop and execute initiatives to improve margin reduce cost leakage optimize carrier mix and drive profitable growth across new and existing customers.

Operations Execution

• Create scalable operating processes for parcel onboarding implementation daily management exception handling claims invoice dispute resolution capacity management peak planning and issue escalation.
• Ensure service performance meets customer commitments and internal standards by leveraging standardized workflows governance rhythms and continuous improvement practices.
• Coordinate with fulfillment center operations distribution returns IT and carrier partners to ensure parcel solutions are executable from order creation through final-mile delivery and settlement.

Reporting and Analytics

• Define the parcel reporting and analytics roadmap needed to manage spend service carrier performance lane/package characteristics claims billing customer profitability and improvement opportunities.
• Partner with IT Data Analytics Finance and operational teams to build dashboards scorecards and standard reporting for internal leadership customers and carrier business reviews.
• Use data-driven insights to recommend carrier mix changes service-level adjustments savings initiatives network improvements and customer program enhancements.

People Leadership

• Build lead coach and develop a team responsible for parcel carrier management program execution analytics customer support and continuous improvement.
• Set clear goals accountabilities performance expectations development plans and succession plans for direct reports.
• Create a collaborative customer-focused culture that balances service cost quality compliance and profitable growth.

Required Education and Experience

• Seven to ten (7-10) years of logistics transportation parcel small package eCommerce fulfillment distribution or related supply chain experience required
• Five (5) years of parcel transportation experience including carrier management parcel program design rate structures service options claims/accessorials and operational execution required
• Experience managing multi-carrier transportation programs including national regional postal local expedited and/or specialty parcel providers required
• Experience negotiating or supporting carrier contracts rate agreements service level commitments and commercial terms required
• Experience managing P&L freight spend revenue gross profit cost improvement billing and payment controls required
• Experience leading direct reports and cross-functional teams in a customer-facing environment required
• Experience supporting new business pursuits customer solution design implementations and executive-level business reviews required
• Deep knowledge of the parcel transportation market including carrier capabilities rate structures accessorials delivery options residential/eCommerce dynamics returns peak planning and market trends required
• Strategic leadership capability to build grow commercialize and operate a scalable parcel solution required
• Carrier sourcing negotiation contract administration governance scorecarding and relationship management required
• Financial acumen including P&L management pricing inputs margin improvement cost-to-serve analysis billing audits accruals and freight payment processes required
• Customer-facing solution design consultative selling support executive communication and business review facilitation required
• Advanced analytical skills with ability to define parcel KPIs reporting requirements dashboards scorecards and continuous improvement insights required
• Cross-functional leadership across Operations Finance IT Procurement Legal Solution Design Business Development and carrier partners required
• Strong program management change management prioritization escalation and execution discipline required

Our Organization has a business casual environment and focuses on teamwork associate development training and continuous improvement. We offer competitive wages excellent affordable insurance benefits (including health dental vision and life) 401K plan paid vacation and holidays.

Our Organization is an equal opportunity employer.

Required Experience:

Director