Director, Organizational Development

Thumbtack is the one app you need to take care of and improve your home from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S. people turn to Thumbtack to complete urgent repairs seasonal maintenance and bigger improvements. We help homeowners know which projects to do when to do them and who to hire from our growing community of 300000 local service businesses. If making an impact inspires you join us. Imagine what well build together.

The People team builds the systems programs and culture that let a virtual-first AI-first company move fast without losing its edge. Organizational Development sits at the center of that work designing how Thumbtack develops leaders grows careers structures teams and navigates change. Were a small senior team with an unusually wide surface area: our programs reach every employee and our partners are the executives running the business.

Were seeking a Director of Talent & Organizational Development to raise both the floor and the bar for performance and capability across Thumbtack building the talent systems leadership practices and developmental plan to enable our talent to scale ahead of the business. Reporting to the Head of People youll set the multi-year direction for an integrated portfolio spanning performance management career architecture talent and succession planning leadership development organizational design and enterprise change.

This is a hands-on leadership role. Youll lead a small team of experienced practitioners while partnering directly with senior leaders and HRBPs on Thumbtacks highest-priority talent and organizational challenges. Youll move comfortably between company-wide strategy and detailed execution: advising leaders designing frameworks and operating rhythms building development experiences and ensuring the work translates into stronger performance deeper talent density and clearer paths for growth.

Your initial priorities will include strengthening how Thumbtack sets and evaluates performance expectations; evolving career talent and succession frameworks; building leadership and organizational capabilities for the companys next stage; and establishing a clear measurement system for the impact of these investments.

• Set and own Thumbtacks multi-year Talent and Organizational Development strategy integrating performance management career architecture talent and succession planning leadership development and change into a focused roadmap with measurable outcomes.

• Evolve how Thumbtack defines enables and assesses performance strengthening goal setting expectations feedback calibration and accountability so high performance is clear consistent and differentiated.

• Maintain and evolve the companys career architecture including role and level frameworks capability expectations and career paths that give employees clarity and support consistent talent decisions.

• Lead talent planning and succession practices that help leaders assess talent identify critical capability and bench gaps accelerate high-potential employees and make deliberate decisions about the organizations future needs.

• Design scalable development experiences that close meaningful capability gaps strengthen manager effectiveness and prepare senior leaders for greater complexity and scope.

• Apply an AI-first approach across the portfolio building workflows that improve insight personalization and scale while helping managers and leaders develop the capabilities needed to lead in an AI-first company.

• Establish an integrated measurement framework for Talent and Organizational Development using business talent and program data to evaluate impact and determine what to scale change or stop.

• 10 years of experience across talent management organizational development learning and development or related disciplines including 4 years leading and developing people

• Deep expertise in talent managementincluding performance career architecture talent planning and successionalong with demonstrated strength in leadership development organizational effectiveness and change management

• A track record of personally designing and implementing scalable talent and organizational solutions with clear evidence of the performance capability or business outcomes they produced

• Credibility with senior leaders and the ability to lead through ambiguity influence without formal authority and turn complex or sensitive issues into decisions and action

• An AI-first approach to work including hands-on experience building multi-step workflows and sound judgment about the use of AI in sensitive people processes and decisions

• A player-coach orientation and analytical mindset: comfortable moving between strategy and detailed execution grounding solutions in adult-learning and talent-management practices and using data to improve what you build
  

• For candidates living in San Francisco / Bay Area San Jose New York City or Seattle metros the expected salary range for the role is currently $270000 - $330000.

• For candidates living in Austin TX or Washington DC metros or in California Massachusetts New Jersey or Washington states the expected salary range for the role is currently $243000 - $297000.

• For candidates living in all other US locations the expected salary range for this role is currently $230000 - $281000.

Actual offered salaries will vary and will be based on various factors such as calibrated job level qualifications skills competencies and proficiency for the role.

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex race color age pregnancy sexual orientation gender identity or expression religion national origin ancestry citizenship marital status military or veteran status genetic information disability status or any other characteristic protected by federal provincial state or local law. We also will consider for employment qualified applicants with arrest and conviction records consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process please contact: .

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Required Experience:

Director