Director, Order to Cash

Job Title: Director Order-to-Cash (Genewiz)

Location: South Plainfield NJ (4 days on-site)
Shift: M-F 9am-5pm

At Azenta Life Sciences

At GENEWIZ from Azenta Life Sciences new ideas new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.

GENEWIZ is a global leader in multiomics and synthetic solution services with headquarters in South Plainfield NJ and offices and operations worldwide. We empower our customers research by providing high-quality precision-based solutions from discovery through clinical development enabling scientists to make breakthroughs faster and more efficiently. Key services include Next Generation and Sanger sequencing gene synthesis gene-to-discovery solutions including antibody production viral packaging and mRNA synthesis. Together with our customers we can be the partner of choice for life science communities worldwide driving advancements that foster innovation across the globe.

How Youll Make an Impact

The Director Order-to-Cash (O2C) Genewiz will lead the end-to-end O2C function including billing cash applications collections accounts receivable (AR) customer inquiries quarterly reporting controls & compliance and process transformation.

This role is accountable for improving cash flow working capital performance billing accuracy and the customer experience while transforming a complex high-volume O2C environment into a scalable global operating model.

What Youll Do

• Lead a globally blended organization of approximately 20 team members

• Manage 46 functional leaders across billing collections cash applications AR and process transformation

• Oversee shared services delivery across regions towers service levels and operational performance metrics

• Lead invoice generation delivery accuracy credit memo processing across automated and manual workflows

• Oversee customer portal management across multiple platforms and monitor upload performance.

• Manage billing controls customer-specific billing requirements month-end requirements system exceptions and third-party order processing.

• Partner with Sales Operations IT and other organizations to resolve recurring issues caused by upstream data.

• Lead a blended internal and shared services billing team of approximately 48 resources supporting regional billing requirements

• Drive improvements in invoice accuracy billing cycle times and customer inquiry management.

• Develop and execute collections strategy across customer segments regions risk profiles and account ownership models

• Own AR aging performance overdue balance reduction collection prioritization escalation processes and bad debt exposure management

• Coordinate dispute resolution with cross-functional organizations to accelerate collections.

• Manage order hold processes to balance business risk and customer satisfaction.

• Manage a team of approximately 6 15 collectors to drive portfolio optimization and increase collection effectiveness.

• Improve DSO dispute aging collector productivity documentation of activities and commitments cash forecast reliability and customer outreach discipline

• Oversee timely and accurate cash applications across ACH wire credit cards lockbox and electronic payment channels.

• Design and implement an end-to-end unapplied cash management process.

• Drive enhancements to reduce intercompany journal processes for shared customer payments

• Lead a shared services-based cash applications team of approximately 36 resources with internal process ownership and cross functional collaboration.

• Drive improvements in cash posting accuracy unapplied cash reduction credit card processing and automation initiatives

• Lead global O2C process standardization across billing collections cash application customer inquiries reporting and shared services delivery

• Guide in-sourcing activities to re-shore activities currently performed in a shared service environment

• Assess current-state process and system gaps and design future-state standardized workflows to enhance O2C performance.

• Lead a lean transformation and process excellence team of approximately 24 resources working through a matrixed model with IT Finance Operations Sales Customer Support and shared services

• Deliver measurable improvements in automation invoice cycle time DSO unapplied cash dispute aging productivity and sustainable process adoption

• Standardize global O2C processes controls roles handoffs and escalation paths

• Reduce manual workflows customer portal fragmentation spreadsheet dependency and regional process variation

• Implement scalable playbooks automation opportunities dashboards and continuous improvement routines

• Partner with Sales on pricing contract clarity deal terms billing requirements and customer escalations

• Collaborate with Customer Support to resolve billing disputes credits payment issues and customer experience concerns

• Work with Lab Operations to align order completion billing triggers service delivery timing and issue resolution

• Partner with IT to improve system integration workflow automation data quality and reporting across CRM order tools and ERP platforms

• Coordinate with Finance and Controllership on revenue recognition close activities audit readiness and control compliance

• Lead all Genewiz O2C functions including billing collections cash applications AR dispute management and shared services delivery

• Define and execute the global O2C operating model service delivery structure governance cadence and performance expectations

• Build functional leadership capability accountability and succession strength across O2C teams

• Own DSO AR aging overdue balances bad debt exposure collections effectiveness and cash conversion performance

• Drive measurable improvements in working capital through disciplined collections dispute resolution billing accuracy and cash application performance

• Develop customer segmentation KPI reporting and operating rhythms aligned to the Genewiz business model

• Standardize global O2C processes controls roles handoffs and escalation paths

• Reduce manual workflows customer portal fragmentation spreadsheet dependency and regional process variation

• Implement scalable playbooks automation opportunities dashboards and continuous improvement routines

• Improve process integration across CRM order management tools ERP banking customer portals and reporting platforms

• Strengthen upstream data quality to reduce billing errors downstream rework disputes and cash application exceptions

• Partner with IT to prioritize system enhancements automation workflow controls and reporting improvements

• Strengthen billing AR cash application credit memo and dispute management controls

• Ensure alignment with revenue recognition requirements audit standards close timelines and internal control expectations

• Balance process efficiency with appropriate control rigor documentation and accountability

What You Will Bring

• Bachelors degree in Finance Accounting Business or related field

• 10 years of experience in order-to-cash accounts receivable billing collections shared services or finance operations

• 5 years of experience leading global regional or shared services teams

• Experience leading in multi-entity multi-system global operating environments

• Experience managing outsourced or BPO-supported finance operations

• ERP and CRM experience including NetSuite Oracle Salesforce or similar platforms

• Experience in service-based project-based life sciences genomics or laboratory services revenue models

• Strong financial operational and people leadership capability

• Deep working capital cash flow billing collections and AR management expertise

• Transformation mindset with experience standardizing processes improving controls and scaling global operating models

• Ability to influence across Sales Operations IT Finance Controllership Customer Support and shared services teams

• Comfort operating in complex fast-paced global environments with competing priorities

• Improved DSO AR aging cash conversion and working capital performance

• Higher invoice accuracy faster billing cycle times and reduced unbilled revenue

• Reduced manual workload portal fragmentation unapplied cash and dispute aging

• Standardized global O2C playbooks controls KPIs and operating cadences

• Successful transition from outsourced model to local operation

• Improved customer billing payment and issue resolution experience

EOE M/F/Disabled/VET

Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race color age religion gender sexual orientation gender identity national origin disability or veteran status.

The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience education (including licensure and certifications) qualifications performance and geographic location among other relevant business or organizational needs.