Director, Operations

Role Scope & Expectations

• Serve as a key member of the leadership team helping shape operational strategy support growth and drive the future direction of the NY DSD operation.
• Partner closely with Sales Customer Service Finance IT Human Resources and other cross-functional teams.
• Directly manage the Senior Route Sales Manager and Warehouse Manager.
• Provides indirect leadership for approximately 15 frontline employees across warehouse and delivery operations.
• This is an on-site leadership role based in the Hunts Point area of the Bronx NY. The Director is expected to maintain a consistent in-person presence and work from the facility five days per week.
• This position typically works an eight-hour schedule Monday through Friday during standard business hours (8:00am-4:00pm or 9:00am-5:00pm); however flexibility is required to support business needs given the operations weekday hours from 4:00am to 7:00pm.
• Evening and weekend work is infrequent but may be required during peak periods staffing shortages weather events or other business disruptions.

Operational Leadership

• Provide strategic and day-to-day leadership for warehouse routing and delivery operations.
• Establish clear operating standards performance expectations and accountability.
• Ensure warehouse and delivery operations meet customer service safety quality and financial objectives.
• Translate company strategy into actionable operating plans staffing models performance goals and continuous improvement initiatives.
• Evaluate facility fleet labor and network capacity requirements to support current operations and future growth.
• Serve as the senior operational leader during service disruptions capacity constraints weather events and other business continuity challenges.
• Partner with Human Resources on recruitment retention employee relations performance management training and workforce planning.

Warehouse Operations

• Oversee receiving put-away replenishment picking loading returns inventory control sanitation and facility operations.
• Partner with Warehouse manager to improve warehouse productivity order accuracy inventory accuracy load quality and on-time dispatch performance.
• Establish labor planning and scheduling practices based on volume seasonality and customer requirements.
• Reduce shortages damages write-offs out-of-stocks and product rotation issues.
• Ensure warehouse layouts equipment and workflows support safe and efficient operations.
• Maintain controls for product handling lot tracking expiration management and FIFO/FEFO inventory practices.

Routing Management and Optimization

• Monitor route adherence delivery productivity vehicle utilization stop efficiency and on-time performance.
• Support the design and maintenance of efficient delivery territories route structures service frequencies and customer delivery windows.
• Partner with Sales and Customer Service to evaluate new accounts service changes delivery requirements and customer-specific exceptions.
• Partner in ensuring route plans appropriately balance customer service requirements driver workload vehicle capacity geography and regulatory constraints.
• Maintain fleet equipment in good working order keeping up with routine maintenance and regulations.

Personnel Safety

• Build and maintain a strong culture of safety throughout warehouse and delivery operations.
• Monitor vehicle incidents workplace injuries safety observations and compliance trends.
• Lead corrective-action plans and preventive programs designed to reduce incidents and operational risk.
• Ensure employees receive appropriate safety equipment vehicle and process training.

Food Safety & Quality

• Lead and maintain food safety quality and regulatory compliance programs across DSD operations including ownership of the Safe Quality Food (SQF) Program.
• Drive compliance with food safety standards operational controls employee training requirements and audit readiness.
• Lead investigations corrective actions and resolution of food safety and SQF non-conformances.
• Coordinate internal customer regulatory and third-party audits including successful completion of the annual SQF certification audit.

Qualifications :

• 7 years of progressively responsible experience in distribution transportation warehouse or logistics operations.
• Significant experience managing food warehouse operations required.
• Direct store delivery (DSD) experience preferred.
• 5 years of experience leading managers and frontline operational teams.
• Strong analytical and problem-solving/strategic planning skills with the ability to convert data into actionable decisions.
• Experience with warehouse management systems routing platforms transportation management systems telematics and delivery technology.
• Strong communication leadership and cross-functional collaboration skills.
• Ability to work on-site five days per week.
• Occasional overnight travel as needed.

Pay Range: $160000 - $170000 and may include a discretionary bonus. Final compensation will be dependent upon skills & experience.

Additional Information :

• Thriving Wellness Community: Access to top-notch medical coverage comprehensive vision and dental plans and a 401k with match eligibility to secure your financial future and including: 
  • 24/7 online physician consultations 
  • virtual mental health resources 
  • life coaching 
  • engaging employee community groups 
  • cash rewards for healthy habits and fitness reimbursements 
  • library of on-demand fitness videos 
• Career Advancement Opportunities: Unlock your potential with clear paths for career progression and internal mobility across our diverse family of brands and business units. 
• Focused Learning and Development: Grow as a leader with our dedicated Learning and Organizational Development department offering extensive resources like People Manager and leadership training webinars and eLearning courses. 
• Empowering Mentorship Program: Connect with colleagues through our company-wide mentorship program to share goals overcome challenges and drive your career forward. 
• Continuous Improvement Training: Participate in training that empowers all employees to learn and implement concepts that drive significant positive change in the workplace. 
• Building a Healthy Society: To date our co-Founders Lynda and Stewart Resnick through their foundations and The Wonderful Company have invested more than $2.5 billion in education health and wellness community development and sustainability initiatives across Californias Central Valley Fiji and the 2025 Wonderful ranked as #1 in PEOPLEs 100 Companies That Care list and was named one of Fortune magazines 100 Best Companies to Work For. To learn more about our corporate social responsibility efforts visit .
• Giving Back to the Community: Make a difference with Wonderful Giving allowing you to allocate company-provided funds to up to three charities of your choice and join Wonderful Neighbor to contribute to group service projects within our local communities. 

Wonderful Sales is the sales and merchandising organization for The Wonderful Company a privately held $6 billion company with consumer brands including Wonderful Pistachios Wonderful Halos POM Wonderful FIJI Water JUSTIN and Landmark wines as well as the Teleflora flower delivery service. 

The Wonderful Sales team is responsible for the sales of Wonderful produce items through supermarkets and retailers across the U.S. and Canada. Our associates support nearly 20000 stores and are devoted to promoting our high-quality branded products. The team consists of sales professionals merchandisers a direct store delivery group in New York and a Los Angeles-based headquarters staff which includes finance analytics and support. 

The Wonderful Company a successful fast-growing privately held $6 billion company with 10000 employees worldwide. The Wonderful Companys connection to consumers has health at its heart and giving back in its DNA. The company has a long-standing commitment to corporate social responsibility including more than $1 billion invested in environmental sustainability; $65 million in charitable giving education initiatives and innovative health and wellness programs each year; and $143 million toward the construction of two charter school campuses in Californias Central Valley. To view the current Corporate Social Responsibility report visit .

To learn more about The Wonderful Company visit or follow us on Facebook Twitter and Instagram.

The Wonderful Company is an Equality Opportunity Employer that provides opportunities for advancement. We are committed to creating a diverse workforce that embodies a deep culture of acceptance equity and inclusion. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or other protected categories.

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Remote Work :

No

Employment Type :

Full-time