Director Operations Performance

• Lead enterprise operational performance initiatives focused on productivity efficiency financial improvement and operational reliability.
• Provide operational performance advisory support to leaders by identifying trends performance gaps operational risks and improvement opportunities.
• Partner with Finance Analytics Operations Quality and Clinical teams to develop standardized dashboards scorecards KPIs and reporting structures.
• Translate operational performance data into actionable recommendations improvement plans and executive-level insights.
• Drive alignment of productivity expectations operational standards and performance targets across regions facilities and service lines.
• Lead operational redesign efforts to reduce variation improve workflows optimize resources and enhance system performance.
• Support development of enterprise standards governance structures accountability mechanisms and performance improvement practices.
• Partner with leaders to evaluate current-state performance develop future-state solutions and implement sustainable improvements.
• Support productivity initiatives through benchmarking workforce optimization capacity management and utilization analysis.
• Establish consistent approaches for project prioritization execution tracking and enterprise initiative management.
• Facilitate operational performance reviews by monitoring progress identifying barriers and supporting accountability.
• Develop executive presentations business cases performance summaries and recommendations to support strategic decision-making.

• Bachelors degree in Healthcare Administration Business Administration Nursing Operations Finance Analytics or related field.
• Seven (7) or more years of progressive experience in healthcare operations performance improvement operational excellence transformation or a related field.
• Experience leading complex cross-functional initiatives within a healthcare system multi-site or enterprise environment.
• Experience with performance management KPI development productivity measurement operational analytics and executive reporting.
• Strong analytical financial communication and project management skills.
• Demonstrated ability to translate operational data into actionable strategies and measurable improvements.

• Masters degree in Healthcare Administration Business Administration Nursing Public Health or related field.
• Lean Six Sigma PMP Change Management or other operational excellence certification.
• Experience with healthcare productivity methodologies workforce optimization benchmarking capacity management and process improvement.
• Experience developing enterprise scorecards dashboards governance structures and performance management systems.

Required Experience:

Director