Director of Web

ION is looking for a Director of Web to own web strategy and delivery end-to-end across HIP and Neon Canvas: partner website design development launches and maintenance including coordination of third-party vendors. If youve led web delivery at scale unified two brands under one operating model and want a seat where you set the standard instead of following one we want to talk to you.

This is not a hands-on-keyboard build or QA role.

The best fit has already run a web function at a similar-size agency managing multi-client web delivery across 500-plus accounts and has personally unified two brands or logos under one umbrella into a single operating model. You wont be building or QAing sites; your Team Leads and their specialists own that. Your job is to lead the leaders set the strategy own the numbers and keep HIP and Neon Canvas ahead of every competing agency.

As Director of Web youll lead the Web Team Leads across both brands unify HIP and Neon Canvass web ways of working into one operating model and own on-time delivery quality client retention delivery margin and growth. Youll also own innovation for the seat: scouting emerging build and design practices AI-assisted delivery and conversion tech and driving AI enablement across the web teams in step with the Sr. Director of Operations on company-wide AI direction.

If youre a leader of leaders who thinks in playbooks margin and whats next this role was built for you.

WHAT YOULL DO

• Own web project standards the design/dev operating model and innovation for HIP and Neon Canvas.
• Own on-time launches post-launch quality and defects and partner retention across both brands.
• Merge HIP and Neon Canvass web ways of working into one operating model.
• Own escalations QBRs partner web discovery at scale and the functions voice to leadership.
• Own the service lines P&L (revenue and margin) pricing and packaging utilization and capacity and growth and expansion.
• Run pre-sales scoping and support sales as the functions expert on web pitches and proposals.
• Own org design leveling and career paths comp-band input succession and bench planning and the functions onboarding and L&D.
• Manage the functions vendors contracts and SLAs including third-party relationships; own its budget; own risk compliance and brand safety at scale.
• Bring emerging build/design practices AI-assisted delivery conversion tech and automation into the web operating model ahead of competitors.
• Lead AI enablement across the web teams tools workflows and training leaning on the Sr. Director of Operations for company-wide direction.
• Run 1:1s with each Team Lead for coaching scorecard review and unblocking; personally work the handful of at-risk or sliding partners while the leads own the rest.

WHO WERE LOOKING FOR

• Youve run a web function at a similar-size agency managing multi-client web delivery across 500-plus accounts and can hit the ground running from day one.
• Youve personally led web delivery across two brands or logos operating under one umbrella and can speak to how you standardized ways of working tooling and QA into a single operating model.
• Youre a leader of leaders not just a leader of specialists; you know how to hire level coach and hold other managers accountable.
• You think in scorecards margin and launch pipelines and you can spot where a portfolio is at risk before it shows up as churn.
• Youre commercially literate; P&L utilization and growth arent foreign concepts; theyre how you already think about the function.
• Youre comfortable in the room with leadership sales and big partners and you can deliver a QBR or handle an escalation with confidence.
• Youre genuinely energized by whats next; AI-assisted build/design conversion tech and automation excite you not overwhelm you.
• You hold your Team Leads to a high bar because you hold yourself to one.

WHAT YOU NEED TO HAVE

• 2 years as a Director of Web or equivalent at an agency of similar size and scope managing multi-client web delivery across 500 accounts.
• Direct experience unifying web delivery across two brands or logos under one umbrella into a single operating model.
• 6 years in web design and development delivery ideally agency or multi-client with strong command of WordPress and modern build stacks; orthodontic or dental experience is a plus.
• 2 years leading other managers not only individual specialists.
• Strong delivery/project management and QA discipline with proven experience managing vendor build teams to SLA.
• Proven change-management ability and experience standardizing two teams.
• Commercial literacy including delivery margin utilization and growth and experience partnering with sales.
• Excellent executive communication and stakeholder management skills.
  

COMPENSATION

This role includes base pay plus variable compensation.

BENEFITS

• 401(k) matching
• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• PTO eligibility after 90 days of hire (10 vacation days the first year of service unlimited PTO starting year two flexible partial days and sick/ personal days)
• Remote position (You MUST be located in the US.)

SCHEDULE

• 8 am- 5 pm CST
• Monday to Friday