Director of Technical Operations

Role Summary:

The Director of Technical Operations leads the end-to-end operational health stability and continuous improvement of Cencoras Human Health eCommerce and Portal application ecosystem. This leader partners closely with Software Engineering Infrastructure/Cloud Security and Program/Project leadership to ensure reliable production operations strong incident management practices post-launch stabilization and measurable operational KPIs. The role drives technical enablement across observability resilience connectivity and availability while proactively identifying technical risks and modernization opportunities.

Key Responsibilities:

Technical Support Troubleshooting and Operational Excellence

• Provide senior-level technical leadership for application support and complex troubleshooting partnering with software engineers program managers and infrastructure teams.

• Investigate and resolve incidents related to application performance system integrations and data discrepancies using logs traces metrics and system health indicators.

• Ensure Day 1 readiness for launches and lead post-launch stabilization to achieve smooth transitions into steady-state operations.

Incident Management RCA and Continuous Improvement

• Lead/support incident management for critical issues including root cause analysis (RCA) and post-mortem reviews.

• Drive corrective and preventive actions (CAPA) to prevent recurrence and reduce incident volume and time-to-recovery.

• Establish repeatable processes to track operational KPIs technical debt and modernization opportunities.

Collaboration and Stakeholder Alignment

• Collaborate with developers to understand application usage patterns review technical designs and recommend operational and reliability improvements.

• Partner with TPMs and PMOs to align operational activities with project timelines release schedules and business priorities.

• Work across functions and organizational boundaries to drive execution accountability and outcomes.

System Optimization Resilience and Compliance

• Partner with infrastructure and cloud teams to optimize deployments configurations and performance tuning across on-prem and Azure environments.

• Ensure adherence to security policies compliance requirements and operational best practices.

• Own and maintain operational stability ensuringDisaster Recovery (DR) High Availability (HA) and Business Continuityplans are in place tested and actionable.

Documentation Process Definition and Enablement

• Own the structure quality and ongoing maintenance of operational documentation to keep it accessible and relevant for stakeholders.

• Evolve infrastructure and operational layers supporting applications including observability connectivity resilience and availability.

• Proactively identify and mitigate technical risks throughout the delivery lifecycle.

Execution and Results Focus

• Demonstrate accountability follow-through and a results-oriented approach to meeting business and operational goals.

• Influence and drive educated decisions across product engineering design and business stakeholders by simplifying complex technical challenges.

Required Qualifications:

• Bachelors degree in computer science software engineering information systems engineering or a related field or equivalent experience required.
  Masters degree in computer science software engineering information systems engineering or a related field or equivalent experience preferred.

• 10 years of experience in platform engineering software engineering infrastructure engineering or a related field required.

• 5 years of experience in a management capacity required.

• Significant experience leading technical operations and production support for customer-facing digital applications (eCommerce/portals preferred).

• Strong troubleshooting and incident response background across distributed systems integrations and data flows.

• Experience operating inhybrid environments(on-prem andMicrosoft Azure) including application hosting and operational issue resolution.

• Working knowledge of:

  • Java frameworks(e.g. Spring Quarkus) andJavaScript frameworks(e.g. )

  • Databases: Oracle SQL Server and NoSQL technologies

  • Monitoring/observabilitytools (e.g. Dynatrace Azure Application Insights Kibana)

  • Performance and diagnostic tools (e.g. Selenium LoadRunner or similar)

  • CI/CDpractices and tools (e.g. Jenkins Azure DevOps)

  • Networking concepts authentication mechanisms (OAuth SAML) andAPI integrations

• Strong stakeholder management skills with the ability to influence across multiple teams and priorities.

• Excellent analytical quantitative and systems-thinking approach to problem solving.

Preferred Qualifications:

• Experience building and operatingscalable highly availableplatforms/services using distributed computing patterns.

• Experience with tooling and documentation platforms such asConfluenceandJira and operational reporting viaPower BIdashboards.

• Demonstrated success establishing operational governance (KPIs action tracking post-mortems technical debt management) in a product delivery organization.

We provide compensation benefits and resources that enable a highly inclusive culture and support our team members ability to live with purpose every addition to traditional offerings like medical dental and vision care we also provide a comprehensive suite of benefits that focus on the physical emotional financial and social aspects of wellness. This encompasses support for working families which may include backup dependent care adoption assistance infertility coverage family building support behavioral health solutions paid parental leave and paid caregiver leave. To encourage your personal growth we also offer a variety of training programs professional development resources and opportunities to participate in mentorship programs employee resource groups volunteer activities and much more. For details visit time

Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.

The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned