Director of Success Operations

The Director of Success Operations is responsible for designing operationalizing and continuously optimizing the operating model that underpins the IFS Success portfolio. This role serves as a critical partner to Sales Customer Success Delivery and Product leadership ensuring that all Success engagements are executed in a consistent scalable and outcome-driven manner across the entire customer lifecycle. 

This position is focused on embedding the structures governance and operational rigor required to translate customer demand into measurable business outcomes. The Director of Success Operations ensures the integrity of the IFS Success framework in practicealigning commercial commitments delivery execution and customer value realization through a standardized lifecycle-driven engagement model. 

This role maintains a global operational focus driving standardization governance and measurable value realization across the IFS Success portfolio.

Core Responsibilities

• Own the design deployment and continuous improvement of the IFS Success operating model 
• Establish and enforce global standards for the Success Plan ensuring all engagements are aligned to business outcomes and KPIs 
• Define and operationalize value realization frameworks 
• Embed structured governance models and operating cadences 
• Ensure consistent execution of the end-to-end lifecycle 
• Develop and operationalize customer health scoring and risk management frameworks 
• Drive the adoption of Success Units (SUNs) for structured planning and execution 
• Enable scalable delivery through tools data and automation 
• Partner cross-functionally to align commercial commitments with delivery execution 
• Ensure alignment across all IFS Success service components 
• Establish feedback loops to continuously improve processes 

Essential Duties and Accountabilities 

• Develop and refine the IFS Success operating model 
• Establish governance structures and inspection frameworks 
• Ensure structured lifecycle execution across all engagements 
• Maintain Success Plans as the single source of truth 
• Drive customer consumption and value realization 
• Lead customer health scoring and risk management 
• Ensure seamless transition from sales to execution 
• Enable adoption of tools and reporting frameworks 
• Coach teams on governance and execution discipline 
• Drive continuous improvement initiatives 
• Strengthen capability through standardized methodologies 
• Own performance metrics for consumption retention and outcomes 

Qualifications :

Overall Required Competence 

• Drive operational excellence and consistency 
• Champion governance and structured lifecycle engagement 
• Deep expertise in outcome-based delivery and value realization 
• Lead cross-functional alignment 
• Understand SUN-based planning models 
• Identify and remove operational barriers 
• Foster a culture of accountability and continuous improvement 
• Thrive in a matrixed global environment 

Additional Information :

What Were Offering
    Salary Range:  $158100 - $210800 Bonus
    Flexible paid time off including sick and holiday 
    Medical dental & vision insurance 
    401K with Company contribution 
    Flexible spending accounts 
    Life insurance and disability benefits 
    Tuition assistance 
    Community involvement and volunteering events 

At IFS you will work in a growing global enterprise software company where informal hierarchies promote simplicity and trust with accountability. We strive to deepen our expertise by taking on challenging and varied work assignments in a collaborative environment alongside committed colleagues.

With professionalism and a strong customer focus in everything we do from R&D to product development we are committed to providing the best possible service to our customers. From sales to consulting we are proud to serve world-class customers around the world with our flagship products.

We are an equal opportunity employer and value diversity within our company.

We embrace flexibility and hybrid work opportunities to support diverse needs and lifestyles while also valuing inclusive workplace experiences. By fostering a sense of community we drive innovation strengthen connections and nurture belonging. Our commitment ensures you can work in a way that suits you best while also engaging with colleagues to share ideas and build meaningful relationships.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. VEVRAA Federal Contractor Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran. VEVRAA Federal Contractor Equal Opportunity Employer

Remote Work :

No

Employment Type :

Full-time