Director of Student Accounts
Job Location:
Virginia Beach, VA - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Make an Impact Where Finance Meets Student Success
Batten University is seeking a student-focused financial professional to serve as our Director of Student Accounts. This is an exciting opportunity for a collaborative and solutions-oriented leader to play a critical role in the student experience while providing leadership over one of the Universitys most important financial operations.
Reporting to the Chief Finance Officer the Director of Student Accounts provides overall leadership vision and direction for Student Accounts including student and third-party billing accounts receivable collections student refunds student health insurance cashiering payment plans and related financial services. .
The ideal candidate is someone who combines strong technical and financial expertise with exceptional customer service skills and a genuine commitment to helping students navigate the financial aspects of their college experience.
What Youll Do
As Director of Student Accounts you will:
Lead the daily operations of the Student Accounts Receivable Office and ensure
accurate and timely collection of student accounts and receivables.
Oversee accurate and timely billing for students and third-party accounts.
Lead the cashiering function including the security of funds recording depositing and
reconciliation of cash receipts.
Manage student refunds and ensure compliance with applicable federal Title IV
requirements.
Coordinate billing schedules and processes with offices across the University.
Serve as the functional expert for the Ellucian Colleague Student Accounts Receivable
module.
Oversee eBill ePay and eRefund services through TouchNet and promote convenient
payment options to students.
Monitor accounts receivable and collections activities and develop effective strategies for
addressing outstanding balances.
Manage relationships with third-party collection agencies and monitor agency
performance.
Oversee accurate and timely 1098-T reporting to students and the IRS.
Supervise train and support Student Accounts staff while fostering a high standard of
service.
Work closely with the Chief Finance Officer to analyze outstanding receivables and
recommend strategies for resolving uncollectible accounts.
Evaluate and improve business practices processes procedures and internal controls.
Maintain accurate documentation of policies and procedures and support the continued
development of a paperless office.
Produce reports and analyses for internal and external reporting requirements.
Monitor student payment plans and related activities.
Maintain compliance with University policies and applicable federal and state
regulations including FERPA Title IV and IRS requirements.
Collaborate with campus departments and Information Technology to resolve technical
issues and improve financial processes.
Respond to audit requests and provide quantitative and qualitative analysis as needed.
The position also maintains the Student Accounts website and performs other related duties as
assigned.
The Opportunity
This position is an excellent opportunity for a financial professional who wants to make a visible
difference in a university community. You will have the opportunity to:
Lead. Supervise and develop Student Accounts staff while establishing a culture of
accountability service and continuous improvement.
Serve. Help students and families better understand their financial responsibilities while
promoting financial literacy and exceptional customer service.
Collaborate. Partner with Finance Financial Aid Information Technology and other University
offices to create a seamless student financial experience.
Shape. Help strengthen internal controls reporting technology utilization and operational
practices within Student Accounts.
What Were Looking For
Candidates should possess:
A bachelors degree or equivalent experience in finance accounting or a related field.
57 years of successful and progressively responsible experience in Student Accounts
Receivable.
35 years of experience managing staff and operations related to student accounts.
Experience providing excellent customer service in a complex environment.
Demonstrated understanding of federal state and local laws and regulatory processes
related to federal aid programs.
Proficiency with Microsoft Word Excel PowerPoint ERP systems and function-specific
databases.
Strong oral and written communication skills.
A high level of comfort using technology to improve workflow and business processes.
A demonstrated commitment to the mission of Batten University.
Technology & Systems
The successful candidate will bring strong technology skills and the ability to use systems to
improve the student financial experience. Experience with Ellucian Colleague TouchNet ERP
systems Microsoft Office and related financial databases is particularly relevant to this role.
Salary: Mid-$50000s commensurate with qualifications and experience
About Us
About Batten University
Location
Batten University has often been defined by its desirable and unique location in Coastal Virginia. Located in Virginia Beach the University is just minutes from the Atlantic Ocean and the Chesapeake Bay on a beautiful 300-acre park-like campus. The area is home to a host of business governmental and cultural institutions as well as rich historical and natural resources. Nestled in the heart of one of Virginias largest metropolitan areas Batten University is physically insulated from the bustle of the city traffic and yet the vast resources of its surrounding urban area are easily accessible. Our region is proud of its vibrant city lifesandy beaches and rich history. Learn more at of Non-Discrimination
Batten University is an Equal Opportunity Employer. Applicants are considered on the basis of skills experience and qualifications without regard to race religion color creed gender national and ethnic origin age marital status covered veteran status sexual orientation the presence of non-job-related medical disability or any other legally protected status.
Required Experience:
Director
About Company
Virginia Wesleyan University is Coastal Virginia's premier university of the liberal arts and sciences, annually enrolling 1,600 students in undergraduate, graduate, and online programs.
