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Director of Resident Experience San Francisco
Job Location:
Job Location:
San Francisco, CA - USA
Yearly Salary:
USD 110000 - 120000
Yearly Salary:
Posted:
29 September 2026 (28 days ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
San Francisco Bay Region CA Onsite Luxury Residential Hospitality
About the Opportunity
We are seeking an accomplished Director of Resident Experience to lead the service culture and resident experience for a premier ultra-luxury residential community in the San Francisco Bay Region.
This is an exciting opportunity for a polished hospitality leader who understands that true luxury is about more than exceptional serviceit is about anticipating needs creating meaningful experiences building trust and delivering an elevated standard of living every day.
The ideal candidate will bring a strong background in4- or 5-star luxury hospitality private clubs luxury residences high-rise residential properties or other highly personalized service environments. Candidates who have built their careers with renowned luxury hotel brands and are ready to bring that expertise into an exceptional residential setting are encouraged to apply.
The Role
The Director of Resident Experience will oversee the day-to-day resident experience and lead a dedicated service team responsible for creating a welcoming seamless and highly personalized environment for residents and their guests.
This leader will serve as a visible ambassador for the property partnering closely with onsite leadership and operational departments to ensure the highest standards of service communication programming and resident engagement.
Key Responsibilities
Lead coach develop and inspire a high-performing resident services/concierge team while establishing a consistent culture of luxury hospitality and service excellence.
Create and maintain elevated service standards that reflect the expectations of discerning luxury clientele.
Develop and execute a calendar of resident experiences social events cultural programming and special occasions designed to build community and exceed resident expectations.
Oversee event planning entertainment catering vendors logistics budgets and overall execution.
Develop strong relationships with luxury service partners including restaurants transportation providers entertainment venues lifestyle services and other preferred vendors.
Monitor resident feedback engagement attendance and program effectiveness to continually identify opportunities to elevate the resident experience.
Partner cross-functionally with General Management Engineering Housekeeping Security and other onsite teams to ensure seamless operations and responsive service.
Serve as a trusted resource for residents addressing concerns with professionalism discretion diplomacy and sound judgment.
Ensure residents and guests receive a warm personalized welcome and consistently experience a high level of care and attention.
Maintain accurate resident information service requests event records and operational information within property/resident management systems.
Identify opportunities to improve policies procedures communication and service delivery.
Manage department supplies inventory vendor relationships and related purchasing needs.
Support emergency preparedness and property response procedures as required.
Provide leadership that is highly visible engaged polished and focused on continuous improvement.
Lead coach develop and inspire a high-performing resident services/concierge team while establishing a consistent culture of luxury hospitality and service excellence.
Create and maintain elevated service standards that reflect the expectations of discerning luxury clientele.
Develop and execute a calendar of resident experiences social events cultural programming and special occasions designed to build community and exceed resident expectations.
Oversee event planning entertainment catering vendors logistics budgets and overall execution.
Develop strong relationships with luxury service partners including restaurants transportation providers entertainment venues lifestyle services and other preferred vendors.
Monitor resident feedback engagement attendance and program effectiveness to continually identify opportunities to elevate the resident experience.
Partner cross-functionally with General Management Engineering Housekeeping Security and other onsite teams to ensure seamless operations and responsive service.
Serve as a trusted resource for residents addressing concerns with professionalism discretion diplomacy and sound judgment.
Ensure residents and guests receive a warm personalized welcome and consistently experience a high level of care and attention.
Maintain accurate resident information service requests event records and operational information within property/resident management systems.
Identify opportunities to improve policies procedures communication and service delivery.
Manage department supplies inventory vendor relationships and related purchasing needs.
Support emergency preparedness and property response procedures as required.
Provide leadership that is highly visible engaged polished and focused on continuous improvement.
What Were Looking For
We are looking for a true luxury hospitality professional who understands the difference between good service and exceptional service.
The ideal candidate will have:
5 years of experience in luxury hospitality private club concierge luxury residential or high-end guest/resident services.
At least 2 years in a leadership or management capacity.
Experience within a 4- or 5-star hotel luxury resort private club high-rise residential community branded residence or comparable luxury environment strongly preferred.
High-rise residential or luxury branded residence experience is especially valued.
A demonstrated ability to deliver personalized anticipatory white-glove service to high-net-worth clientele.
Experience leading coaching and developing service-oriented teams.
Strong event programming vendor management and budget experience.
Exceptional interpersonal and communication skills with a polished executive presence.
Strong discretion and the ability to handle sensitive resident matters with tact and confidentiality.
Excellent organizational skills and the ability to manage multiple priorities in a dynamic environment.
A genuine passion for hospitality relationship building and creating memorable experiences.
Proficiency with Microsoft Office and hospitality property management or resident-service technology. BuildingLink or comparable systems experience is a plus.
Bachelors degree in Hospitality Management Business Administration or a related field preferred; equivalent experience will be considered.
We are looking for a true luxury hospitality professional who understands the difference between good service and exceptional service.
The ideal candidate will have:
5 years of experience in luxury hospitality private club concierge luxury residential or high-end guest/resident services.
At least 2 years in a leadership or management capacity.
Experience within a 4- or 5-star hotel luxury resort private club high-rise residential community branded residence or comparable luxury environment strongly preferred.
High-rise residential or luxury branded residence experience is especially valued.
A demonstrated ability to deliver personalized anticipatory white-glove service to high-net-worth clientele.
Experience leading coaching and developing service-oriented teams.
Strong event programming vendor management and budget experience.
Exceptional interpersonal and communication skills with a polished executive presence.
Strong discretion and the ability to handle sensitive resident matters with tact and confidentiality.
Excellent organizational skills and the ability to manage multiple priorities in a dynamic environment.
A genuine passion for hospitality relationship building and creating memorable experiences.
Proficiency with Microsoft Office and hospitality property management or resident-service technology. BuildingLink or comparable systems experience is a plus.
Bachelors degree in Hospitality Management Business Administration or a related field preferred; equivalent experience will be considered.
The Ideal Hospitality Background
This opportunity may be particularly well suited for professionals coming from:
Luxury hotel and resort operations
Four- and five-star hospitality
Director of Guest Experience / Guest Services
Director of Front Office / Rooms
Director of Concierge Services
Director of Residences
Luxury branded residences
High-rise residential communities
Private clubs and membership organizations
Luxury lifestyle or residential hospitality
Forbes- or AAA-rated properties
Luxury event and guest experience leadership
This opportunity may be particularly well suited for professionals coming from:
Luxury hotel and resort operations
Four- and five-star hospitality
Director of Guest Experience / Guest Services
Director of Front Office / Rooms
Director of Concierge Services
Director of Residences
Luxury branded residences
High-rise residential communities
Private clubs and membership organizations
Luxury lifestyle or residential hospitality
Forbes- or AAA-rated properties
Luxury event and guest experience leadership
What Success Looks Like
Success in this role means creating an environment where residents feel known valued welcomed and exceptionally well cared for.
The successful leader will elevate the resident experience through thoughtful programming highly personalized service strong team leadership and an unwavering commitment to luxury hospitality standards.
If you are a hospitality leader who thrives in sophisticated environments and takes pride in creating 5-star experiences that feel effortless and personal we would love to hear from you.
Success in this role means creating an environment where residents feel known valued welcomed and exceptionally well cared for.
The successful leader will elevate the resident experience through thoughtful programming highly personalized service strong team leadership and an unwavering commitment to luxury hospitality standards.
If you are a hospitality leader who thrives in sophisticated environments and takes pride in creating 5-star experiences that feel effortless and personal we would love to hear from you.
$110000 - $120000 a year
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Director
About Company
Why You'll Love Working at Action At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, ... View more
