Director of Renewals

Help us build the next generation of renewals at Sembi.

Sembi is the parent company behind leading software quality and DevOps brands including TestRail Xray Testmo Ranorex PreEmptive and Kiuwan. Our products help development QA and security teams build test secure and ship better software with confidence.

Were bringing these businesses together to create a stronger more connected customer experience while preserving the unique strengths of each brand. As we continue to grow were investing in the capabilities that will help us build lasting customer relationships and renewals is at the heart of that mission.

Were looking for a Director of Renewals to lead our global renewals organization across the Sembi portfolio.

This is an opportunity to build and lead a world-class renewals function spanning six established software brands and thousands of customers around the world. Youll own the strategy operating model forecasting performance and team responsible for protecting Sembis recurring revenue and strengthening customer retention.

This isnt a role focused simply on processing renewals. Were looking for someone who can transform renewals into a predictable data driven customer centric revenue engine.

Youll report to the VP of Customer Experience and work closely with Customer Success Support Sales Finance Operations Product and Marketing leaders across Sembi.

• Lead Sembis global renewals strategy across TestRail Xray Testmo Ranorex PreEmptive and Kiuwan owning retention performance renewal bookings churn contraction and overall renewal outcomes.
• Build a predictable renewals engine with consistent methodologies processes playbooks and operating rhythms across brands and customer segments.
• Own the renewals pipeline and CRM discipline establishing clear standards for opportunity management renewal stages close dates risk identification and data quality.
• Drive forecasting and executive visibility building reliable renewal forecasts dashboards and reporting that clearly communicate pipeline health risks trends and expected outcomes.
• Identify and mitigate renewal risk early partnering with Customer Success and other teams to develop proactive strategies for at-risk customers and prevent avoidable churn.
• Use data and customer insights to improve retention analyzing churn contraction renewal performance and customer trends across products segments and geographies to identify opportunities for improvement.
• Lead coach and develop a high performing global renewals team establishing clear goals accountability performance expectations and career development.
• Partner across the business with Customer Success Support Sales Finance Operations Product and Marketing to create a connected customer lifecycle and seamless renewal experience.
• Improve systems automation and operational efficiency partnering with Operations and Finance to strengthen CRM data system integrations workflows and reporting.
• Evolve the renewals function into a strategic revenue discipline continuously raising the bar on predictability productivity customer retention and scalable growth.

• Significant experience leading SaaS renewals customer success account management or another recurring revenue function.
• Proven success improving retention and reducing churn at scale.
• Experience managing a substantial recurring revenue portfolio and renewal forecast.
• Strong understanding of SaaS metrics including GRR NRR churn contraction ARR and forecast accuracy.
• Experience building or transforming renewal processes and operating models.
• Strong analytical strategic and operational skills.
• Exceptional cross functional leadership and communication abilities.
• A track record of building and developing high performing teams.
• Comfort working across multiple products customer segments and geographies.
• A builders mindset: you see ambiguity as an opportunity to create something better.

This is a chance to have portfolio level impact.

You wont be responsible for renewals for just one product. Youll help define how six established Sembi brands retain and grow their customer relationships. Youll have the visibility and influence to shape strategy improve how we operate develop a global team and directly impact one of the most important drivers of our business.

If youre an experienced renewals leader who loves building teams creating predictability solving complex problems and turning customer retention into a competitive advantage wed love to meet you.

An Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

By submitting your application you acknowledge that Sembi Inc. will process and retain your resume and related personal information solely for recruitment and hiring purposes. Resumes of unsuccessful candidates will be securely deleted within twelve (12) months of the hiring decision unless a longer period is required by law or you provide explicit consent for continued retention (e.g. for consideration for future opportunities).

In compliance with applicable privacy laws including the EU General Data Protection Regulation (GDPR) you have the right to request access to correction of or deletion of your personal information at any time by contacting Sembi Inc. does not sell candidate data and will ensure that all personal information is processed securely and in accordance with relevant data protection regulations.