Director of Quality Assurance

Abilities First Inc. has been making a difference in the lives of people with developmental disabilities for sixty years. We offer a wide variety of services including school and preschool programs day habilitation residential habilitation community habilitation and employment services.

Abilities First recognizes the value of diverse experiences identities and backgrounds and does not discriminate in hiring. We are inclusive welcoming and supportive of people of varying abilities races ethnicities religions socio-economic status gender and gender identities. Abilities First is proud to be an equal opportunity employer.

Position Summary

Abilities First is seeking a Director of Quality Assurance. The Director of Quality Assurance provides leadership and oversight of Abilities First Inc.s Quality Assurance Incident Management and Corporate Compliance functions. The Director is designated to oversee the agencys Corporate Compliance Plan and serves as the Compliance Officer for Abilities First.

The Director is responsible for maintaining effective systems of internal monitoring and audit to assess regulatory compliance quality of services and organizational risk and to support agency readiness for external reviews conducted by OPWDD and other state oversight and regulatory agencies. The Director provides leadership supervision and support to the Quality Assurance team and works collaboratively with program and administrative leadership to proactively identify opportunities to strengthen service quality regulatory compliance operational practices and outcomes for the people supported by Abilities First.

The Director of Quality Assurance reports to the Chief Administrative Officer regarding routine functions and maintains direct communication with and access to the Chief Executive Officer and Board of Directors regarding compliance incident management organizational risk and other matters requiring independent reporting or escalation.

Position Standards

• Provides leadership supervision training professional development and ongoing support to Quality Assurance staff.
• Provides oversight of the agencys Incident Management Program including assigning and monitoring investigations ensuring investigations are timely thorough objective and compliant with applicable requirements and supporting the development and monitoring of corrective actions and recommendations.
• Conducts or participates in incident investigations when necessary or appropriate.
• Oversees the agencys internal audit and monitoring processes to evaluate regulatory compliance quality of care and services operational effectiveness and readiness for external surveys and reviews.
• Identifies trends systemic concerns and areas of organizational risk through analysis of incident audit compliance and quality data and communicates findings and recommendations to appropriate leadership.
• Leads the development implementation and ongoing evaluation of policies and procedures related to Corporate Compliance HIPAA FERPA and other applicable federal and state laws regulations and standards.
• Leads the development and implementation of the agencys Quality Improvement Plan in collaboration with program administrative and executive leadership.
• Reviews and updates the Corporate Compliance Plan to reflect changes in agency operations applicable laws and regulations governmental requirements and third-party payer expectations.
• Serves as Chairperson of the Corporate Compliance Committee and chairs or participates in other agency committees as assigned.
• Provides guidance and technical support to program and administrative leadership regarding changes in applicable laws regulations regulatory guidance and oversight requirements.
• Reports compliance concerns significant risks and identified vulnerabilities to the Chief Administrative Officer and Chief Executive Officer and recommends actions to improve service quality strengthen compliance and reduce the risk of fraud waste abuse or other organizational exposure.
• Provides reports to the Board of Directors at least annually regarding Corporate Compliance Incident Management quality trends organizational risk and related activities and provides annual Corporate Compliance training to the Board.
• Collaborates with Training and other departments to ensure appropriate education and training related to Corporate Compliance HIPAA FERPA and other applicable requirements and promotes workforce understanding of relevant federal and state standards.
• Leads or coordinates investigations of suspected compliance violations privacy concerns HIPAA/FERPA matters security breaches fraud waste abuse or other potential misconduct and coordinates resulting corrective actions with appropriate departments providers contractors and other parties.
• Develops and maintains policies practices and reporting mechanisms that encourage employees and other stakeholders to report suspected violations or improprieties without fear of retaliation.
• Oversees the agencys compliance reporting system and hotline and ensures appropriate review investigation documentation escalation and response to reported concerns complaints and questions.
• Develops updates and implements the agencys annual Corporate Compliance training program and monitors completion with a goal of 100% compliance.
• Ensures required professional trainings and certifications applicable to the position and Quality Assurance function remain current and pursues additional education and training as necessary to maintain expertise in relevant regulatory and quality standards.
• Promotes a culture of continuous quality improvement in which audit findings incidents complaints compliance concerns stakeholder feedback and performance data are used to identify opportunities for systemic improvement and measure the effectiveness of corrective actions.
• Maintains effective working relationships with program leadership and staff balancing independent oversight and accountability with a collaborative approach to quality improvement and regulatory compliance.
• Follows all agency policy and procedures and demonstrates continuous regard to personal safety and the safety of others.
• Performs other appropriate job-related activities as requested by his/her supervisor or as circumstances warrant.
• Adhere to agency Standards of Conduct which require all employees consultants board members volunteers and affiliates to perform their responsibilities according to ethical and legal standards with honesty integrity fairness good faith and respect for others and the law.
• Will incorporate core concepts of person-centered excellence by respecting peoples concerns and responding accordingly and will use teachable moments to assist people in understanding and exercising their rights.
• Performs other duties and responsibilities consistent with the position as assigned by the Chief Administrative Officer or as circumstances warrant.

This is a full-time position with an annual salary range of $88600$97500 commensurate with experience and includes the following benefits:

• Vacation sick personal and holiday time off
• Health Dental and Vision Insurance options
• 403(b) plan with employer contribution
• Employer paid life insurance
• Tuition Reimbursement
• On Demand Payment access your earnings as early as the next day
• Discounts with Verizon AT&T Royal Carting etc.
• And More!

• Bachelors degree in Human Services Business Administration Healthcare Administration or a related field preferred; an equivalent combination of education and relevant experience may be considered.
• Minimum of five years of progressively responsible experience within an OPWDD-regulated or similar human services organization required including experience in a leadership or oversight capacity.
• Demonstrated experience conducting or overseeing audits investigations and corrective action processes required.
• Extensive knowledge of applicable federal and New York State laws regulations and oversight requirements including OPWDD NYSED and others as applicable.
• Demonstrated ability to interpret regulatory requirements identify organizational risk analyze trends and develop practical recommendations for corrective action and quality improvement.
• Strong leadership and management skills including experience supervising coaching and developing professional staff.
• Demonstrated sound judgment and the ability to manage sensitive confidential and high-risk matters with discretion and professionalism.
• Excellent written verbal interpersonal and presentation skills including the ability to communicate complex regulatory and compliance matters clearly to staff leadership and the Board of Directors.
• Strong organizational and project management skills with the ability to manage multiple priorities and deadlines in a complex regulatory environment.
• Valid New York State drivers license deemed acceptable by the agencys insurance carrier.

Physical Demands

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this position. While performing the duties of this position the employee is regularly required to sit stand and visit various offices and agency locations.