Director of Property Operations

ES Properties is seeking a Director of Property Operations to oversee a growing residential portfolio while leading maintenance operations financial performance resident services process improvement and team development. With approximately 650 apartment units and ambitious growth plans ES Properties needs a leader who can help scale operations build structure and create systems for continued expansion.

Key Responsibilities:

Property & Portfolio Operations

• Lead day-to-day operations for a growing residential property portfolio.
• Ensure properties are well maintained efficient and aligned with company standards.
• Oversee resident communications escalated concerns and issue resolution.
• Manage move-in/move-out processes inspections documentation deposits and unit turnovers.
• Support property transitions acquisitions renovations improvement initiatives and portfolio growth.

Financial Management

• Manage accounts receivable/payable Rent Manager entries rent reconciliations invoices collection files and bank deposits.
• Lead monthly financial reporting closeout reviews budgets forecasts and financial planning.
• Monitor income expenses cash flow operating performance revenue opportunities and operational efficiency.

Maintenance & Vendor Management

• Oversee maintenance operations and support ongoing team development.
• Manage vendor relationships bidding contract negotiations service quality contracts and project expenditures.
• Coordinate scopes scheduling materials work orders unit turnovers and improvement projects to ensure consistent quality and timely execution.

Leadership Accountability & Process Improvement

• Lead and develop Assistant Property Managers while providing strategic oversight to maintenance and leasing functions.
• Build structure accountability transparency collaboration consistency and follow-through across departments.
• Develop systems processes scorecards operating procedures and reporting tools that improve performance and support organizational growth.
• Drive continuous improvement initiatives that support growth and scalability.
• Coach team members through expectations difficult conversations problem resolution and a culture of ownership teamwork customer service and operational excellence.

Asset Management & Reporting

• Analyze portfolio performance operational metrics KPIs and departmental scorecards.
• Conduct operational reviews and provide reporting and recommendations to ownership and executive leadership.
• Drive initiatives that improve property condition resident satisfaction financial performance and overall portfolio value.

Qualifications:

• 5 years of progressive property management operations hospitality or multifamily leadership experience including oversight of multiple properties locations departments or teams.
• Strong financial acumen including budgeting forecasting collections operational reporting and performance tracking.
• Experience leading maintenance operations vendor partnerships service quality and related project coordination.
• Strong leadership communication coaching problem-solving process improvement and accountability skills.
• Rent Manager or similar property management software experience preferred; comfort using technology AI-enabled tools and process automation to improve efficiency and customer service.
• EOS Traction principles KPI scorecards or similar performance-management framework experience is highly desirable.

Why Join ES Properties

• Make a significant impact within a growing organization.
• Help shape the systems processes and structure needed for continued expansion.
• Take on broad leadership responsibility across operations maintenance financial performance and portfolio management.
• Join a collaborative family-oriented culture built on accountability teamwork transparency and service.
• Work alongside supportive leadership and long-tenured employees in a dynamic environment where your contributions directly impact employees residents and communities.

BUILD THE TEAM. IMPROVE THE OPERATION. HELP SHAPE THE FUTURE.

Apply online today! Employer is EOE/M/F/D/V. No thirdparty candidates please.

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