Director of People Operations

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Group: Human Resources

Position: Director of People Operations

Location: Indianapolis IN (on-site)

American Structurepoint is seeking a Director of People Operations to lead our People Partner function and serve as a trusted advisor to business leaders across the organization. Reporting to the Vice President of People Operations and Development this role is responsible for leading a team of HR professionals driving consistent and effective people practices and partnering with leaders to support organizational growth and business performance.

This Director will serve as the organizations senior employee relations expert and provides strategic and operational leadership across employee relations compliance onboarding immigration support workforce planning and HR business partnership. This individual will work closely with leaders across all levels to address complex people challenges strengthen leadership capability and ensure consistent execution of people strategies across the business.

The ideal candidate is both a strategic thinker and hands-on leader who thrives in a growing organization develops high-performing teams and brings sound judgment to complex employee and organizational matters.

• Lead the People Partner function and provide direction coaching and development to the HR team.
• Manage develop and ensure consistent support for the People Partner team.
• Establish clear expectations standards and operating rhythms that drive accountability and consistency across the team.
• Foster a proactive business-focused HR function that delivers high-quality support to leaders and employees.

• Serve as a trusted advisor to business leaders on organizational leadership workforce and employee matters.
• Partner with leaders to identify organizational challenges and develop practical people solutions aligned with business objectives.
• Collaborate with the Vice President of People Operations and Development on workforce planning succession planning and organizational effectiveness initiatives.
• Support business growth through thoughtful organizational design talent planning and change management efforts.

• Serve as the senior employee relations authority for the organization.
• Lead complex employee relations matters including investigations performance management corrective action policy interpretation and conflict resolution.
• Ensure consistent and legally compliant handling of employee matters across the organization.
• Partner with legal counsel and organizational leaders as needed on sensitive or high-risk situations.
• Oversee compliance with applicable federal state and local employment laws across multiple states.

• Provide oversight for onboarding processes employment documentation I-9 administration orientation programs and immigration support activities.
• Evaluate and improve HR processes to increase efficiency reduce administrative burden and enhance service delivery.
• Identify opportunities to leverage technology and streamlined workflows to improve team effectiveness and employee experience.
• Establish scalable processes that support organizational growth while maintaining a high level of service.

• Partner with the VP of People Operations to support succession planning and workforce planning efforts.
• Assist leaders in identifying developing and retaining high-performing talent.
• Contribute insights and recommendations that strengthen leadership capability and organizational effectiveness.
• Support the implementation and execution of talent management initiatives across the organization.
• Other duties as assigned.

• Bachelors degree in Human Resources Business or a related field.
• 10 years of progressive Human Resources experience.
• 5 years of experience leading HR Business Partners HR Generalists or similar HR teams.
• Demonstrated expertise managing complex employee relations matters and workplace investigations.
• Experience supporting leaders in a multi-state employment environment.
• Experience partnering with senior leaders on workforce organizational and talent-related challenges.
• Strong working knowledge of employment law and HR compliance requirements.

• Experience within a professional services environment.
• Experience working in both large structured organizations and smaller or mid-sized growing organizations.
• Experience leading teams through organizational growth and change.
• SHRM-SCP SPHR or equivalent certification.