Director of Operations

MinistryHub is honored to partner with A Door of Hope in their search for a Director of Operations. Please direct all applications through MinistryHub and any inquiries to .

Are you a deeply committed Christian leader with a heart for women families and the sanctity of human life

Do you thrive in a role that blends hands-on ministry client care team leadership and operational oversight

Are you ready to help lead the daily life of a Christ-centered pregnancy center where compassionate care spiritual ministry and professional excellence come together

The Opportunity

A Door of Hope Pregnancy Center is seeking a Director of Operations to provide trusted leadership for the day-to-day operations of the center with a particular focus on client services clinic flow staff and volunteer leadership and the overall client experience.

This is a highly relational and ministry-centered operations role. The Director of Operations will help ensure that clients receive excellent care while also providing structure communication and accountability for the staff and volunteers who serve them. The role is approximately 3040% direct client interaction and 6070% leadership management and center operations - so the right candidate should be prepared to carry a portion of the client load model excellent client advocacy and lead others in providing compassionate gospel-centered care.

This position reports directly to the Executive Director and plays a key role in helping A Door of Hope operate professionally smoothly and according to best practices.

Ministry Purpose

This position plays a significant role in achieving the religious mission of the center and thus has a ministry purpose. Every staff member and volunteer shall serve this purpose in their job and in doing so be in an active ministry purpose with the center.

Primary Responsibilities

Center Operations and Ministry Leadership

• Oversee the daily operations of the center with a particular focus on client services clinic flow scheduling documentation building needs and operational problem-solving.
• Ensure the center runs professionally smoothly safely and in alignment with A Door of Hopes policies procedures mission and standards of care.
• Work closely with the Executive Director and Nurse Manager to maintain strong communication and consistent implementation of client services and medical policies and procedures.
• Provide leadership for day-to-day decisions related to appointments staffing volunteer coverage client follow-up and center operations.
• Oversee the client services portion of the budget and ensure spending remains within approved parameters.
• Monitor building needs identify operational issues and help ensure appropriate follow-through and resolution.
• Attend regular staff meetings and participate in fundraising events and community representation on behalf of the ministry.

Client Services and Direct Client Care

• Carry a portion of the client load and serve as a model of excellent client advocacy for staff and volunteers.
• Ensure clients receive compassionate emotional material practical and spiritual care.
• Support client follow-up referrals documentation and next steps especially for clients with complex or ongoing needs.
• Work with staff and volunteers to ensure accurate charting strong communication and appropriate follow-through for each client.
• Maintain current referral resources and educational materials for client and volunteer use.
• Enter client data into the centers CRM according to policies and procedures and train staff and volunteers to do the same.
• Be available to minister to the emotional and spiritual needs of clients staff and volunteers.
• Share the gospel when appropriate and reinforce the humanity and value of the unborn child with clients guests staff volunteers and others.

Staff and Volunteer Supervision

• Supervise and train client services staff and volunteers.
• Provide direct oversight for the Hope Program Administrator Client Services Coordinator Administrative Assistant Client Advocates and client services volunteers.
• Partner with the Executive Director to hire train schedule support and evaluate client services staff and volunteers.
• Provide regular guidance feedback coaching and accountability to staff and volunteers.
• Review written client work for accurate charting and documentation.
• Approve PTO requests and help manage staff scheduling for client services personnel.
• Conduct or support annual reviews for assigned staff in partnership with the Executive Director.
• Assist in recruiting selecting interviewing orienting and training new Client Advocate volunteers.
• Schedule and support volunteer in-service training and ongoing development.

Clinic Coordination and Medical Operations Support

• Partner with the Nurse Manager to support the day-to-day operations of the clinic particularly around appointments scheduling client flow documentation and communication.
• Ensure medical policies and procedures are properly followed in collaboration with the Nurse Manager and medical staff.
• Support clinic operations while honoring the Nurse Managers responsibility for nurses medical protocols standing orders and clinical compliance.
• Help ensure staff and volunteers understand how their roles support a professional compassionate and well-run client experience.

Spiritual Leadership and Ministry Culture

• Uphold and reinforce A Door of Hopes statement of faith statement of principle code of Christian conduct and religious mission.
• Lead prayer at the beginning of shifts and be available to lead staff devotions.
• Foster the spiritual growth and well-being of staff volunteers clients and donors.
• Disciple and encourage those under your supervision in their spiritual walk and ministry service.
• Model a sincere mature Christian faith in both personal conduct and professional leadership.

Qualifications

The ideal candidate will be a spiritually mature mission-aligned Christian leader who can care deeply for clients lead staff and volunteers with wisdom and bring steady operational leadership to a busy ministry environment.

• Agreement with and commitment to A Door of Hopes statement of faith statement of principle and code of Christian conduct.
• A sincere mature Christian faith and regular attendance at a Christian church.
• A strong commitment to the sanctity of all human life from conception through natural death.
• A sincere desire to reach and help women who are at risk for abortion or facing pregnancy-related decisions.
• Ability to clearly and compassionately share the gospel.
• Bachelors or masters degree preferred especially in a helping field; related experience may be considered in place of a degree.
• At least two years of experience in personnel management operational management client services ministry leadership social services or a related field.
• Strong interpersonal spiritual administrative and problem-solving skills.
• Ability to lead staff and volunteers with clarity warmth accountability and humility.
• Dependable stable flexible and capable of carrying significant responsibility with limited supervision.
• Comfortable using Microsoft Word and entering data into CRM or database systems.
• Pregnancy center client advocacy social work counseling nonprofit ministry or medical office experience is a plus.

Schedule Compensation and Benefits

This is an in-person position based at A Door of Hopes center in Wilmington Delaware. The role is 32 hours per week and is classified as exempt.

Compensation begins around $40000 with flexibility based on experience qualifications and pregnancy center or related leadership experience.

Benefits include:

• IRA match after 90 days
• Paid vacation and holidays
• Paid week off at Christmas
• Flexible and caring work culture

Interested in Learning More

If you are a spiritually mature mission-aligned leader with a heart for client care team leadership and life-affirming ministry we would welcome the opportunity to connect with you.